Lead Software Engineer

Lead Software Engineer

Wells Fargo is seeking a Lead Software Engineer to join our Platform Services team. This role supports the operational stability of GenAI platforms used across the enterprise. You'll serve as a lead technical resource in triaging issues, maintaining observability and support tooling, and partnering with infra and cloud teams to ensure continuity of service.

In this role, you will:

• Lead complex technology initiatives including those that are companywide with broad impact
• Act as a key participant in developing standards and companywide best practices for engineering complex and large scale technology solutions for technology engineering disciplines
• Design, code, test, debug, and document for projects and programs
• Review and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors
• Make decisions in developing standard and companywide best practices for engineering and technology solutions requiring understanding of industry best practices and new technologies, influencing and leading technology team to meet deliverables and drive new initiatives
• Collaborate and consult with key technical experts, senior technology team, and external industry groups to resolve complex technical issues and achieve goals
• Lead projects, teams, or serve as a peer mentor

Required Qualifications:

• 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years of experience in platform operations, SRE, or infrastructure engineering
• 3+ years of experience with observability tools (e.g., Prometheus, Grafana, Splunk)
• 3+ years of experience in incident management and root cause analysis in production environments
• 2+ years of experience working with cloud infrastructure platforms, preferably GCP
• 2+ years of experience supporting internal platforms or services used by engineering or ML teams
• 1+ year of experience collaborating across geographically distributed teams

Job Expectations:

• Lead triage and resolution of incidents affecting GenAI platform availability or performance
• Maintain and enhance observability tooling to ensure system health and performance.
• Collaborate with internal infrastructure teams (e.g., GCP support) to resolve platform level issues.
• Own diagnostics and root cause analysis for recurring platform incidents.
• Support and maintain internal GenAI-facing platforms, including AgentSpace, ensuring uptime and reliability.
• Contribute to operational runbooks, automation scripts and service documentation.
• Mentor junior engineers and contribute to a culture of operational excellence.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.