HR Service Delivery Manager

HR Service Delivery Manager For Us Background Screening

Wells Fargo India & Philippines is a critical component of Wells Fargo's strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo's needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

Wells Fargo is seeking an HR Service Delivery Manager for US Background Screening to be part of our HR Global Delivery Team. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Manage and develop team of individual contributor roles with low to moderate complexity and risk in functional area, and engage stakeholders and internal partners associated with HR service delivery; products and processes may be related to, but not limited to, one or more HR functional areas such as: Talent Acquisition, Talent Management, pay, benefits, incentive plan administration, HRIS and records management, leave of absence, employee and labor relations, HR compliance
• Identify and recommend opportunities for process improvement and risk control development and ensure specialized functions meet regulatory guidelines in support of risk management and compliance
• Supervise timely completion, quality, and compliance in one or more complex operation areas
• Make decisions and resolve issues regarding resources, objectives, and operations of functional area and team to meet business objectives
• Interpret and develop policies and procedures for functions with low to moderate complexity within scope of responsibility
• Collaborate with and consult with peers, colleagues, and multiple level managers; and interact directly with internal customers
• Manage allocation of people and financial resources for aligned department or business group
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 4+ years of HR Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of leadership experience

Desired Qualifications:

• Candidate must be a graduate of a bachelor's degree in any discipline or higher
• Candidate must have 4+ years of relevant experience in background screening operations in a leadership capacity, including knowledge of U.S. compliance regulations related to background screening
• Must have proven experience managing teams of 10+ employees at varying competency levels
• Must have strong vendor management and SLA governance experience
• Must have excellent English communication, analytical ability, proficiency in MS Office and HRIS tools (Workday preferred)
• Familiarity with global background screening providers and global screening practices are highly preferred
• Willing to work on night shift (8am-5pm ET) at Taguig City

Job Expectations:

• Oversee daily operations of the international background screening team, ensuring SLA and compliance targets are met.
• Manage vendor relationships and participate in quarterly business reviews.
• Implement and monitor FCRA-compliant processes for adverse action notices and privacy standards.
• Develop team capability through coaching, training, and performance management for staff at multiple competency levels.
• Drive process improvement initiatives and automation projects in collaboration with HR Technology.
• Prepare and present operational metrics and risk mitigation reports to senior leadership.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.