Fraud & Claims Operations Representative

Fraud & Claims Operation Representative

Wells Fargo is seeking a Fraud & Claims Operation Representative in New Account Fraud Originations as part of Deposit Specialty Detections.

In this role, you will:

1. Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity
2. Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim
3. Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
4. Receive direction from supervisor and escalate questions or issues
5. Interact with immediate team and functional area on wider range of information, plus internal or external customers

Required Qualifications:

• 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1 year of experience in retail banking
• Experience and knowledge with New Account Fraud Originations
• 1 year of experience handling check negotiability and validation
• Experience using internal systems PREVENT, RMS/Lexis Nexus, OIB, and CCM
• Solid understanding of banking regulations, compliance standards, policies, and operational procedures
• Demonstrated ability to make sound, independent decisions in a fast-paced, results-oriented environment
• Strong organizational skills with the ability to prioritize tasks, meet deadlines, and thrive under pressure in a dynamic setting
• Proficient in working across multiple digital platforms, applications, and using advanced search tools to access information
• Outstanding verbal, written, and interpersonal communication skills
• Analytical mindset with exceptional attention to detail and accuracy
• Ability to collaborate effectively within a team while also working independently when needed
• Knowledge of fraud detection and customer fraud claim processes
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Job Expectations:

• Location: Chandler, AZ - 2850 S Price Road, Chandler, AZ
• Training: 4 weeks of in-person training required. You must complete the full training period.
• Work Schedule: Tuesday – Saturday, 8:00 AM - 5:00 PM MST
• Candidate must reside within a reasonable commute to one of the addresses listed in the posting but will have the option to work from home on a hybrid schedule
• Flexibility: Schedules may change based on business needs and customer demand. Flexibility to work various shifts within operating hours is required.

Posting End Date: 26 Mar 2026

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.