Senior Systems Operations Engineer

Wells Fargo is seeking a Senior Systems Operations Engineer to join our team in Tokyo.

In this role, you will:

Lead or participate in managing and troubleshooting all installed systems and infrastructure within the Systems Operations functional area
Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
Work with local and global vendors for implementation and problem resolution
Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
Collaborate with local and regional teams and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desktop Support (most preferably trading floor and executive support experience)
Microsoft Windows 10/11 and Office 365 admin and troubleshooting
Mobile and remote device support
MS Entra and Intune admin and troubleshooting
Video Conference Support
Office Restack
Incident Management
Fluency in both spoken and written English and Japanese

Desired Qualifications:

Desktop And Banking Systems Support Engineer