Customer Service Representative

Customer Service Representative

Wells Fargo is seeking a Customer Service Representative within the Equipment Finance department as part of Commercial Banking Operations.

In this role, you will:

• Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
• Interact with customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying abreast of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from customer service supervisor and escalate non-routine questions

Required Qualifications:

• 1+ year of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Customer service focus with the ability to actively listen, elicit information, comprehend customer issues/needs, and recommend solutions
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Strong attention to detail and accuracy skills
• Experience delivering results in a fast-paced, deadline driven environment
• Excellent verbal, written, and interpersonal communication skills
• Effective organizational, multi-tasking, and prioritizing skills

Job Expectations:

• This position is not eligible for Visa sponsorship
• Candidate must be based out of posted location
• This position offers a hybrid work schedule
• Relocation assistance is not available for this position
• Ability to work additional hours as needed

Locations:

• Des Moines IA

Posting End Date: 4 May 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.