Business Relationship Support Representative - Billing Service Team

Business Relationship Support Representative

Wells Fargo is seeking a Business Relationship Support Representative in Global Payments & Liquidity (GPL) as part of Enterprise Functions.

In this role, you will:

• Manage assigned case load, while responding to e-mails or performing follow-up for missing information
• Engage with the team individually and in team meetings to support GPL strategic priorities
• Build strong partnerships with operations, relationship teams, vendors, and others and work collaboratively as one function in support of customers
• Adhere to In Office Guidelines and expectations for GPL employees.
• Be adaptable and adopt process changes to operate in a simpler, stronger, and smarter environment to maximize effectiveness, and create a foundation for superior risk management and execution
• Process new revenue share set-ups and updates
• Complete ongoing maintenance for existing customers according to contractual terms
• Process payments, credit limit increases and decreases, funding account changes, billing cycle updates, and fee maintenance.
• Read, understand, and follow instructions and procedure for each case type

Required Qualifications:

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Financial Services Industry experience
• WellsOne Commercial Card operational experience
• Experience with Banking products, especially credit cards
• Experience with Service View, TSYS and Hogan
• Intermediate Microsoft Office skills
• Intermediate Microsoft Excel
• Strong analytical skills with high attention to detail and accuracy
• Ability to collaborate with others and work effectively in a team environment
• Effective organizational, multi-tasking, and prioritizing skills
• Excellent verbal, written, and interpersonal communication skills

Job Expectations:

• Position schedule is Monday - Friday 8:00 AM - 5:00 PM
• This position offers a hybrid work schedule
• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Position Location:

• 260 Charles Lindbergh Drive - Salt Lake City, UT

Salary Range:

• $21.63 - $28.37 Hourly range

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Wells Fargo maintains a drug free workplace.