Business Relationship Support Specialist

Job Title

In this role, you will:

• Be accountable for a complex portfolio of customers
• Manage the end-to-end customer experience including onboarding, on-going due diligence, deal facilitation and transaction booking
• Act as the customer's primary contact for operational matters, handle and resolve customer enquiries and ad-hoc requests
• Conduct client outreach and participate in compliance calls, including working with Relationship Managers, Financial Crimes Operations, Global Payment and Liquidity Services, on obtain KYC data updates and coordinate client's response on due diligence enquiries (AML Questionnaire)
• Support periodic compliance review and participate in compliance calls to supporting in finalization the relationship memo by connecting RMs and Risk Management team.
• Timely response to KYC inquiries from Wholesale Financial Crimes Risk Control through close communication with customers and doing the research.
• Handle customer's KYC questionnaires for their Nostro account review. Harmonious working with AML Due Diligence Requests Team and providing customers with the required documents.
• Facilitate Credit execution and admin operations which may include proper initiation and accuracy of loan booking/documentation process, adhering to all policy and regulatory requirements.
• Share leadership role with managers to oversee a portfolio of accounts
• Assist Relationship Managers through direct and indirect communication with customers to deepening customer relationship to ultimately enhance revenue.
• Identify opportunity for process improvements within the portfolio
• Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Make decisions on complex customer issues
• Partner with managers to resolve issues and provides status updates on implementations
• Develop expertise in the policies, procedures, and compliance requirements
• Handle complex customer issues which include escalation and resolution
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in banking, specifically in front side is strongly preferred.
• Excellent command of English in verbal/reading/listening
• Proficiency in computer i.e. Word/Excel/Power Point
• Strong inter-personal skills and willingness to support seniors/peers in administrative assignments
• Client-oriented mind-set with ambition to grow
• Multi-tasking capabilities to support different functions efficiently.
• High level of understanding of banking admin works related to risk/KYC/relationship memo/etc.
• University graduate degree.