Branch Operations Coordinator - Nocona

Branch Operations Coordinator for Branch Banking

Wells Fargo is seeking a Branch Operations Coordinator for Branch Banking as part of the Consumer and Small Business Banking division.

In this role you will:

1. Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.
2. Complete operational activities while minimizing risks under established policies.
3. Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.
4. Support the Branch manager in operational tasks and scheduling.
5. Resolve issues related to daily operations of the teller line, under direction of regional banking management.
6. Support customers and employees in resolving or escalating concerns or complaints
7. Receive guidance from managers and exercise judgment within defined policies and procedures.
8. Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions.
9. Identify information and services to meet customers financial needs.
10. Motivate a diverse team to achieve full potential and meet established business objectives.

Required Qualifications:

• 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information, and comprehending customer issues.
• Ability to educate and connect customers to technology and share the value of mobile banking options.
• Ability to interact with integrity and professionalism with customers and employees.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Cash handling experience
• Well-organized, independent, and able to prioritize in a fast-paced environment.
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines.
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting.
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention.
• Motivate others to achieve full potential and meet established business objectives.

Job Expectations:

• Ability to work weekends and holidays as needed or scheduled.
• This position is not eligible for Visa sponsorship.

Posting Location:

105 E HWY 82

NOCONA, TX 76255

Posting End Date: 11 Jan 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.