Associate Operations Processor

Associate Operations Processor

Wells Fargo is seeking an Associate Operations Processor. COPS is responsible for servicing all aspects of the customer credit card payment including:

• Research and correct customer payments to include returned/rejected items, post exception payments, payment transfers, payment reversal request, branch payment adjustments, lockbox rejects and payment adjustment requests, account maintenance
• Process credit card balance refunds and secured card collateral
• Provide check issuance support
• Conduct automatic payment set up charges, cancels, and miscellaneous cardholder adjustments

In this role, you will:

• Perform general clerical operations tasks that are routine in nature
• Receive, log, batch, and distribute work
• File, photocopy, and answer phones
• Prepare and distribute incoming and outgoing mail
• Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
• Work under close supervision following established procedures

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong verbal & written communication skills

Job Expectations:

• Performs a variety of operational tasks for a moderately complex-to-complex process.
• Team members take accountability for entire process from receipt of work to resolution and closure.
• Team members will work under general supervision following established procedures exercising some judgment within guidelines.
• Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
• Able to multi-task to accomplish tasks effectively
• Able to interpret the documents or the requests received
• Attention to detail
• Excellent data entry skills
• Good math, reconciliation and accounts skills
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship
• Quick learner with the ability to retain high volume of information
• Ability to recognize and escalate any discrepancies identified or noticed while processing.
• Flexibility to work different shifts and to work overtime

Work Schedule: Our hours of operation are 4:30 p.m. to 1:30 a.m. - 40 hours per week.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.