Associate Operations Processor

Operations Processor For Cash Vault

Wells Fargo is seeking an Operations Processor for our Cash Vault as part of Consumer and Small Business Banking Operations.

In this role, you will:

1. Perform moderately complex operations duties in support of either a service center or department environment
2. Work in a high-volume, fast-paced, deadline-oriented production environment working behind the scenes with occasional over the phone contact with customers.
3. This position has strict production metrics that determine acceptable levels of performance, and require that all cash must be accounted for on the day it is received
4. In this role you'll spend 100% of your time working on tasks such as Receiving, Batching, and processing Change Orders when necessary in our Cash Vault Operations
5. Employees are on their feet all day while using specialized equipment to fulfill & receive cash and coin orders based on requests received from our branch offices and retail business customers
6. Regularly receive direction from supervisor and escalate questions and issues to more experienced roles
7. Work under close supervision following established procedures
8. Utilize the company's internal operations to perform duties
9. Coordinate projects
10. Furnish information to authorized persons
11. Provide guidance to all levels of employees regarding personnel policies and procedures requiring some policy interpretation

Required Qualifications:

• 6+ months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Good communication skills
• Attention to detail and accuracy skills
• Solid problem-solving skills
• 10-key numerical data entry experience
• Ability to achieve high production and quality standards
• Cash vault or cash handling experience
• Knowledge and understanding of cash vault operations
• Ability to effectively listen and elicit information
• Ability to read, analyze, and interpret documents/reports
• Ability to work effectively, as well as independently, in a team environment
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

Job Expectations:

• Training: 90 days (on the job training)
• Schedule: Monday thru Friday, 10:00 am - 7:00 pm or until work is completed (requires the flexibility to work additional hours to support business needs)
• Standing up to 6 to 8 hours or more
• Ability to lift 50+ pounds/ cash vault, pulling and lifting
• Ability to work additional hours as needed
• This position is not eligible for Visa sponsorship
• Starting salary: $20/hour

Location:

• 1305 W W T Harris Blvd CHARLOTTE, NC 2826

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.