Associate Account Resolution Representative, Auto Operations

Associate Account Resolution Representative

Wells Fargo is seeking Associate Account Resolution Representatives to join our Auto Account Resolution team within our part of our Consumer Lending business at our Las Colinas, TX location.

Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed.

Find out why we're the #1 financial services company to grow YOUR career.

In this role you will:

• Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing an auto dialer system to determine reason for delinquency
• Seek ways to improve customer experience by collecting and negotiating terms of repayment on outstanding account balances
• Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
• Regularly receive direction from supervisors and escalate questions and complex issues to senior roles
• Interact with immediate Account Resolution team on Account Resolution related information, as well as internal and external customers

Required Qualifications:

• 6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong telephone etiquette and customer service skills
• Excellent verbal, written, and interpersonal communication
• Ability to work effectively in a structured, adaptable, and changing call center environment
• Skilled in navigating multiple computer systems and using search tools to locate information
• Good analytical skills with high attention to detail and accuracy
• Ability to negotiate, influence, and collaborate to build successful relationships
• Solid conflict management and decision-making abilities
• Effective team player with strong collaboration skills
• Proven ability to meet production goals, deadlines, and performance metrics
• Intermediate proficiency in Microsoft Office applications

Job Expectations:

• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Must be able to attend full duration of required training period

Training Schedule:

• Anticipated start date is January 26, 2026
• Training hours are Monday through Friday, from 8:00 AM to 5:00 PM
• Training is expected to be 4 weeks, but may vary

Schedule: Working schedule will be within the operating hours of 7am-10pm Monday-Thursday; 7am-7pm Friday; and will include rotating Saturday's 7am-4:30pm

Location: 401 Las Colinas Blvd W Bldg A, Irving, TX 75039

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada:

Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.