Account Resolution Senior Manager - Auto Operations

Account Resolution Senior Manager For Auto Operations

Wells Fargo is seeking an Account Resolution Senior Manager for Auto Operations. In this role, you will:

• Manage a team of Collectors in transactional tasks including planning, directing, and evaluating workflow, as well as various processes to ensure timely completion, quality, and compliance in Collections functional area
• Identify opportunities for process improvement and risk control development by ensuring coordination of work activities to achieve the volume expected and to meet operational requirements in Collections functional area
• Make day to day management decisions
• Resolve issues to monitor work allocation and operations under the direction of senior management by leveraging interpretation of policies, procedures, and compliance requirements
• Collaborate and consult with immediate Collections team and managers while interacting with external customers
• Manage allocation of people and financial resources for Account Resolution
• Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

• 6+ years of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years management or leadership experience

Posting Locations:

• 401 Las Colinas Blvd., IRVING, TX
• 2501 S Price Rd., Chandler, AZ
• Relocation assistance is not available for this position

Candidate must reside within a commutable distance to one of the locations listed on the job posting.

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Wells Fargo maintains a drug free workplace.