Inside Sales Specialist

Inside Sales Specialist

Are you a detail-oriented professional with a passion for coaching and supporting a team? Join our team as an Inside Sales Specialist, where you'll play a vital role in the success of our Inside Sales Representatives by ensuring call quality, compliance, and performance standards are met. In this dynamic, hybrid role, you'll use your Medicare knowledge and communication skills to provide hands-on coaching, maintain critical documentation, and lead process improvement initiatives. From analyzing performance during the Annual Enrollment Period (AEP) to supporting marketing campaigns, you'll be driving impact and fostering a high-performing, customer-focused environment. If you're energized by collaboration, thrive in a fast-paced setting, and enjoy making complex processes run smoothly, we'd love to connect with you!

Required:

• Associate's degree or direct and applicable work experience.

• Life and Health Insurance License, or the ability to successfully obtain license within 60 days.

• 4+ years of health insurance or related industry experience; including experience with Medicare product portfolio (i.e., group, individual, and Medicare Supplement, Medicare Advantage and Medicare and Medicare Part D products).

• Experience working in environments such as a call center or phone-based sales.

• Experience providing feedback and coaching to both individuals and groups to strengthen their knowledge and skills and as a result improving performance.

• Strong interpersonal skills including the ability to build trust and solid relationships with team members.

• Ability to provide expertise and knowledge of complex products, benefit plans, contract language, insurance guidelines/regulations and market segments.

• Excellent written and verbal communication skills with the ability to clearly and concisely communicate complex concepts across varying departments within an organization.

• Ability to perform, document, and/or guide others through the flow of work while maintaining accuracy and timely SLAs; ability to make and recommend process improvements where necessary.

• Demonstrated ability to prioritize and manage multiple tasks in a dynamic environment while proactively building and leveraging collaborative, strategic relationships that support business objectives and drive results.

• Proficiency with Microsoft Office products (Word, Excel, Outlook).

Preferred:

• Associate's degree