IT Operations Specialist

IT Operations Specialist

At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client's unique needs, ensuring they feel confident and supported in every decision. As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results.

What sets us apart? We're data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way.

Your Impact.

As an IT Operations Specialist, you will play a pivotal role in ensuring the stability, security, and efficiency of our IT infrastructure and user support systems. Your contributions will directly influence the uptime and performance of critical business applications and hardware, helping us deliver exceptional service and value to our agency owners, carrier partners, and clients. You'll be at the heart of our technical operations, proactively resolving issues, supporting end users, and implementing systems that drive operational excellence across the organization.

Location: Onsite at our Austin, TX office | Schedule: Monday–Friday, 9:00 AM to 6:00 PM

Key Responsibilities.

• System Operations & Infrastructure Management: Maintain, monitor, and troubleshoot our networked systems, servers, and endpoints to ensure peak performance and minimal downtime.
• User Support & Service Delivery: Serve as the first and second line of contact for IT support, resolving hardware and software issues, and providing a high-quality support experience to all employees.
• Security & Compliance: Execute system updates, backups, and security patching in alignment with best practices and regulatory standards to protect company data and operations.
• Documentation & Process Improvement: Create and maintain technical documentation and assist in the development of support standards, while identifying opportunities to improve IT systems and services.

Your Experience.

• 3–5 years of relevant experience in IT support, infrastructure, and systems administration.
• Proven track record supporting and maintaining IT infrastructure, including application and system servers, networking equipment, and Active Directory environments.
• Strong experience in providing responsive, customer-focused IT Help Desk support and technical troubleshooting for both hardware and software issues. Skilled in administering and supporting servers, implementing network systems, and using tools for monitoring, patch management, and centralized IT system management.
• Demonstrated knowledge of IT security principles, best practices, methods, and tools used to mitigate threats and secure end-user devices and data environments.
• Familiar with applying IT security best practices in networked environments and ensuring compliance with organizational policies.
• Capable of collecting and analyzing client requirements, offering strategic recommendations and support options.
• Deep understanding of IT operations best practices, security protocols, and systems monitoring tools.
• Strong documentation, communication, and collaboration skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent attention to detail, interpersonal abilities, and problem-solving skills with a proactive, analytical mindset.

Our Values. The We Way.

At We Insure Group our values shape how we work, how we lead, and how we grow—together. They're more than just words—they guide every interaction, every decision, and every customer experience.

We Way Reflects Our Commitment to.

• We personalize protection at a price you can trust
• We hustle to find opportunity
• We care authentically
• We thrive in ambiguity
• We own our results
• We have fun along the way
• And—we're just getting started

Our Total Rewards.

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account
• Competitive Salaries
• 401K Match
• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave
• Short and Long-Term Disability
• Employee Support Programs, Including Mental Health
• Tuition Reimbursement
• Matching Charitable Gift Program
• Lucrative Referral Program

This position is not able to be performed in California, Colorado, New York or Washington.

EEO

We Insure Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability

We Insure Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at hrinfo@peak6insurtech.com. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.