View All Jobs 1884

Senior Contact Center Engineer - Remote Eligible

Build and maintain a voice-focused contact center omni-channel platform for Square.
Remote
Senior
$126,400 - 158,000 USD / year
1 week ago
Weebly (Acquired by Square)

Weebly (Acquired by Square)

Build a free website that grows with your business.

52 Similar Jobs at Weebly (Acquired by Square)

✨ About The Role

- Responsible for building and maintaining a voice-focused contact center omni-channel platform for Square to enhance customer interactions - Lead medium-sized solutions architecture and development of phone and voice solutions for platforms and teams across the enterprise - Provide technical leadership on different CCaaS voice platforms and participate in an on-call rotation for production support - Help build state-of-the-art omni-channel contact center solutions to provide the best customer and advocate experience - Utilize technologies such as Amazon Connect, AWS Lambda, DynamoDB, Lex Bots, API Gateway, and more to ensure a seamless customer support experience
- Experienced in Contact Center Technologies implementations and solutions with at least 5-8 years of relevant industry experience - Proficient in programming languages such as node.js, python, or ruby, with a strong understanding of AWS Lambda and AWS serverless architecture - Skilled in designing and implementing call routing using various AWS services and platforms - Knowledgeable in Contact Center Architecture, Reporting, WFM Integration, IVR, Speech Recognition, and Agent Phone Panel - Comfortable working with popular communications protocols and APIs like WebRTC and SIP, as well as SQL query writing and data analysis
+ Show Original Job Post
























Senior Contact Center Engineer - Remote Eligible
Remote
$126,400 - 158,000 USD / year
Engineering
About Weebly (Acquired by Square)
Build a free website that grows with your business.