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Senior Contact Center Engineer - Remote Eligible
Build and maintain a voice-focused contact center omni-channel platform for Square.
Remote
Senior
$126,400 - 158,000 USD / year
8 months ago
Weebly (Acquired by Square)
Build a free website that grows with your business.
Job is no longer active
✨ About The Role
- Responsible for building and maintaining a voice-focused contact center omni-channel platform for Square to enhance customer interactions
- Lead medium-sized solutions architecture and development of phone and voice solutions for platforms and teams across the enterprise
- Provide technical leadership on different CCaaS voice platforms and participate in an on-call rotation for production support
- Help build state-of-the-art omni-channel contact center solutions to provide the best customer and advocate experience
- Utilize technologies such as Amazon Connect, AWS Lambda, DynamoDB, Lex Bots, API Gateway, and more to ensure a seamless customer support experience
âš¡ Requirements
- Experienced in Contact Center Technologies implementations and solutions with at least 5-8 years of relevant industry experience
- Proficient in programming languages such as node.js, python, or ruby, with a strong understanding of AWS Lambda and AWS serverless architecture
- Skilled in designing and implementing call routing using various AWS services and platforms
- Knowledgeable in Contact Center Architecture, Reporting, WFM Integration, IVR, Speech Recognition, and Agent Phone Panel
- Comfortable working with popular communications protocols and APIs like WebRTC and SIP, as well as SQL query writing and data analysis
Senior Contact Center Engineer - Remote Eligible
Remote
$126,400 - 158,000 USD / year
Engineering
Job is no longer active
About Weebly (Acquired by Square)
Build a free website that grows with your business.