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Machine Learning Engineer, Support
Design and implement automated solutions to enhance real-time customer support experiences.
Remote
Senior
8 months ago
Weebly (Acquired by Square)
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Job is no longer active
✨ About The Role
The role involves designing, building, and managing distributed services to enhance customer support experiences, focusing on creating better-than-human support interactions
Responsibilities include collaborating with ML Modelers to integrate new data sources and models, working on real-time customer problem-solving solutions, and promoting future evolvability of the tech stack
The position offers autonomy to research and achieve outcomes with support, contributing to the growth of development capabilities through mentoring and supporting fellow engineers
You will be part of a distributed team with members in various locations, including the USA, Taiwan, Melbourne, and Perth, working on critical projects that directly impact the product and customer trust
The job provides an exciting opportunity to make a tangible impact on the product, collaborate with cross-functional teams, and contribute to building innovative customer support experiences.
âš¡ Requirements
Passionate individual with prior experience or knowledge in Machine Learning, dedicated to solving business problems with technology and creating end-to-end solutions with autonomy
Strong focus on testing, automated testing frameworks, and complex, distributed systems at high scale within various architectures
Alignment with Cash App's mission of economic empowerment and a track record of delivering high-quality code and solutions
Experience mentoring and supporting fellow engineers, contributing to the growth of development capabilities, and owning solutions from design through operation
Ability to reason about challenging technical problems at scale, collaborate effectively with global team members, and drive impactful projects critical to business success
Machine Learning Engineer, Support
Remote
Engineering
Job is no longer active
About Weebly (Acquired by Square)
Build a free website that grows with your business.