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Virtual Assistant - E - commerce & Customer Service - Remote Eligible

Manage and optimize multiple e-commerce stores and social media marketing strategies
Remote
Entry Level
15 hours agoBe an early applicant

Virtual Assistant

We Clone You is a leading virtual assistant company that specializes in providing virtual assistance to empower businesses of all sizes with world-class virtual assistance. We are currently looking for a motivated Virtual Assistant with expertise in e-commerce & customer service to join our client's team and take their operations to the next level.

In this role, you will be responsible for performing various tasks, including:

  • Manage and update Shopify store (products, SEO alignment, store optimization);
  • Handle Etsy store management, including listing optimization for visibility and conversions;
  • Manage TikTok Shop setup, marketing, and daily operations;
  • Respond quickly and professionally to customer inquiries on Etsy, TikTok Shop, Instagram, and Shopify;
  • Provide clear, helpful, and polite communication to ensure customer satisfaction and prevent lost sales;
  • Track conversations, follow up in a timely manner, and escalate complex cases when needed;
  • Create and implement content strategies for TikTok, Instagram, and Pinterest;
  • Edit and schedule engaging short-form videos, staying aligned with current trends;
  • Maintain consistent branding across platforms;
  • Suggest content ideas that increase engagement and drive sales;
  • Manage campaigns using Flodesk (or similar tools);
  • Design newsletters and graphics using Canva;
  • Track and report performance (open rates, CTRs);
  • Support sales funnel creation and management to increase conversions;
  • Report on growth metrics: followers, engagement, customer messages resolved, sales impact;
  • Provide actionable, data-driven suggestions for improvement;
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Virtual Assistant - E - commerce & Customer Service - Remote Eligible
Remote
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