View All Jobs 164209

Operations Clerk

Assist in scheduling and routing work requests for gas and electric distribution
Two Rivers, Wisconsin, United States
Entry Level
19 hours agoBe an early applicant
WEC Energy Group

WEC Energy Group

A diversified energy company providing electricity and natural gas to customers in the Midwest region of the United States.

2 Similar Jobs at WEC Energy Group

Operations Clerk

WPS, a subsidiary of WEC Energy Group, is seeking an Operations Clerk in our Two Rivers, Wisconsin location. This position is represented by Local No. 420 IUOE.

Work Hours: 7:00am - 3:00pm - Monday - Friday

Job Summary

The Operations Clerk will perform general clerical duties such as data entry, filing, maintaining records. The individual will provide efficient customer service by handling customer requests, maintaining operations communications, processing work requests, and maintaining records. This position supports efficient operations by scheduling appointments, creating and routing job packets.

Job Responsibilities

Responsibilities include:

  • Process third-party billings
  • Process Work Requests
    • Create, run and maintain queries in the work management system
    • Update job tasks as required
    • Process information updates
    • Create job packets, including equipment tags
    • Request locates
    • Release job to construction and maintenance personnel
    • Job closings
  • Customer Information System
    • Process daily orders
  • System Resource Updates
    • Examples of systems to include (ARCOS, Resource Tracker and OM Web)
  • Handle Customer Requests
    • Communicate information to customers, contractors, and crews. (General knowledge pertaining to gas and electric distribution and equipment required.)
  • Monitor Operations Communications
    • Monitor radio, pagers, and telephone for support of crews
  • Maintain Records
    • Enter information into appropriate systems and filing records.
  • Assist in Resource Scheduling
    • Coordinate routine gas and electric work to construction and maintenance personnel
  • Maintain Quality Service
    • Follow distribution standards, company policies, and procedures
    • Provide necessary support for customer restoration efforts and gas emergencies

Minimum Qualifications

Qualifications include:

  • High School Diploma, HSED, or GED
  • 3 years customer service experience
  • Experience with computers, including window-based PC environment

Preferred Qualifications

Preferred qualifications include:

  • Delivery of customer service and sales; including inbound/outbound calls

Testing Requirements

Testing requirements include:

  • Basic Clerical Aptitude test (BCAB aka SASS): Ability to classify information according to preset rules; spelling and grammar; basic mathematics; filing and sorting information
+ Show Original Job Post
























Operations Clerk
Two Rivers, Wisconsin, United States
Operations
About WEC Energy Group
A diversified energy company providing electricity and natural gas to customers in the Midwest region of the United States.