Customer Service Supervisor

Customer Service Supervisor

We Energies, a subsidiary of WEC Energy Group, is seeking a Customer Service Supervisor in our Appleton, Wisconsin location.

WEC Energy Group is one of the nation's largest electric generation and distribution and natural gas delivery holding companies serving 4.7 million customers across the Midwest. We are committed to providing clean, reliable, and affordable energy in an environmentally sustainable manner. Customers are the heart of our business, and we work every day to help grow and support communities where we provide vital energy services.

As a Fortune 500 company, we value and develop our employees who are making a difference in a mission that matters. We don't just offer a job; we provide fulfilling careers where safety and well-being are paramount. Join our team and experience first-hand our commitment to your success. We offer competitive pay and benefits to recognize your hard work and dedication.

If you're talented, energetic and ready for a career with a future, we want you on our team. We are powered by a diverse and inclusive workforce fueled by the pride in what we do. If you're driven by the passion to change lives, this is the place for you.

Job Summary

The Customer Service Supervisor is responsible for leading a team of Service Managers, Energy Service Consultants, Residential Energy Service Consultants, Sales Reps, Customer Service Technicians, Designers, Design Specialists, Expediting Clerks, and other clerical employees, dedicated to providing a high level of proactive service to We Energies gas and electric customers.

Job Responsibilities

The Customer Service Supervisor is responsible for the following duties:

• Lead a team of Service Managers, Energy Service Consultants, Customer Service Technicians, Designers, Expediting Clerks, and other clerical employees
• Provide a high level of proactive service to We Energies gas and electric customers
• Provide coaching, counseling, discipline, training and development to team members as required
• Establish performance management and development plans (goals) annually with each team member
• Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessary
• Provide strategic leadership to establish and maintain relationships with customers and communities that result in strong loyalty to WEC Energy Group as an energy provider
• Work with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high quality product is maintained
• Create an environment for team members to provide proactive service to customers and communities concerning electric, gas, and steam delivery issues
• Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally
• This position is part of a rotation for on call/off hours response

Minimum Qualifications

• Associate's Degree in Business or related field. In lieu of a degree, candidates with a minimum of 2 years of experience in a leadership role may be considered
• 3+ years of customer service experience
• Strong leadership ability and above average communication skills, including effective negotiation and client commitment management
• Must meet company standards for driving and maintain a valid driver's license

Preferred Qualifications

• Bachelor's Degree is preferred