Customer Service Representative

Customer Service Representative

We Energies, a subsidiary of WEC Energy Group, is seeking a Customer Service Representative in our Sun Prairie WI location. This position is represented by We Energies L2150 Union.

Job Summary

Provide outstanding customer service while responding to internal and external customer inquiries, questions, and problems. Provide clerical support and perform administrative duties for several work groups. The primary purpose of this job is to accurately enter/maintain office and construction records, aid Call Center and Dispatch personnel with customer situations, and complete all tasks necessary to keep operations of office running smoothly.

Job Responsibilities

The Customer Service Representative performs the following duties:

• Provide outstanding customer service while responding to internal and external customers
• Provide clerical support and perform administrative duties for several work groups
• Accurately enter/maintain office and construction records
• Receiving and processing locate requests
• Other duties include processing invoices and purchase orders, preparing correspondence and reports and various other general office duties.

Minimum Qualifications

• Excellent oral and written communication skills. Strong problem-solving skills and basic math skills. Be able to work with a high degree of accuracy and without direct supervision. Able to work flexible hours and locations. PC and word processing skills
• Must have a valid driver's license and meet the company's requirement for driving
• For positions in some locations, applicants must comply with DOT Part 199 Pipeline drug and alcohol testing requirements

Testing Requirements

Basic Clerical Aptitude test (BCAB): Ability to classify information according to preset rules; spelling and grammar; basic mathematics; filing and sorting information. Suggested Preparation: Review of basic arithmetic skills such as addition, subtraction, multiplication, division, percentages; review rules of grammar, spelling, punctuation; and alphabetizing or putting items in order.

Location: Sun Prairie, WI, US, 53590

Company: We Energies (WE)

Req ID: 5854

Nearest Major Market: Madison