Managed IT Services Junior Virtual CIO - Junior Vcio

Junior Virtual CIO

Note: This position is client-facing, therefore it is only available to candidates who are local to the greater Chicagoland area.

Position Overview

The Junior Virtual CIO supports the strategic IT direction of the company by assisting with technology, planning, implementation and management. Responsibilities include assigned client relationship management, conducting technology reviews, developing IT roadmaps, and ensuring alignment of IT initiatives with business goals. The Junior vCIO assesses security risks, develops security strategies and ensures compliance with relevant regulations. Serves as the primary point of contact for a specific set of client assigned accounts, understands their current technology needs and targets for customer satisfaction. Owns the post-sales side of the client lifecycle including but not limited to: client onboarding, project management, client maintenance-plan development, client policy and procedure development, client training and education. The Junior vCIO role will also have a minor role in pre-sales working to ensure the proposed WEBIT solution stack fits with the client's needs properly. The Junior vCIO provides regular feedback and insight regarding client status to the vCIO Team. Researches technologies or software that will help solve client business problems that cannot be solved by any current Impact solution.

The Junior vCIO must stay current with all WEBIT service offerings and must actively stay engaged to ensure the alignment between WEBIT Solutions and client needs. The role of the Junior vCIO is challenging and rewarding and requires a strong and vast technical skill set along with business acumen and interpersonal skills. The focus of any job at WEBIT is always excellent customer service. We strive to make sure our clients are happy and that their networks are secure and running optimally.

Core Responsibilities

Pre-Sales

• Review final WEBIT Pre-Sales proposal documents BEFORE any proposal is made to clients. This is critical to ensure the proposal fits with the current WEBIT offerings.

Post Sales

• Conduct client end-user onboarding meetings with WEBIT Sales Rep to explain the WEBIT Onboarding process and show clients how to interact with our Help Desk. Ensure the client understands the process while emphasizing our commitment to Customer Service.
• Plan, communicate and set expectations for all remediation projects. Is the client liaison for all communications about the entire WEBIT Solutions Stack including all projects and ensure the Field/Project team is meeting the set expectations for time, customer service and quality.
• Work with the Field Team, vCIO's, Help Desk, other Impact departments and the sales team to plan, prepare for and conduct Technology Business Reviews (TBR's) meetings with clients.
• Keep all client management documentation up to date and continuously review for accuracy.
• Prepare and provide monthly ticket entry reports on all tickets entered by Help Desk, Field Team and vCIO roles per client.
• Lead technical discussions with clients as it relates to their business.
• Continuously work to provide the client with the right technology to accomplish business goals and objectives.

Technical

• Manage the client relationship from the WEBIT perspective and support the vCIO team. Set goals and expectations for all aspects of WEBIT with the client.
• Work with the Field Team to create and review the technical project plans for remediation projects.
• Review reports for trends, commonalities, and best practices.
• Demonstrate expert level knowledge of all WEBIT service offerings.
• Provide licensing guidelines, partner offerings.
• Work with the Field Team and Help Desk teams to plan and implement the client management and maintenance plans that include Windows and 3rd party software patching.
• Review, validate and edit all client documentation for each assigned client.

General

• Participate in ongoing training and attainment of certifications.
• Develop and maintain relationships with customers that further develop our company's positive reputation through exceptional customer service.
• Maintain relationships with vendor contacts that are beneficial to the company.
• Work with Field Team and Director of Service to outline the long-term technology goals of each assigned client.
• Work with the WEBIT team to help define, streamline, improve and advance the Junior vCIO role along with other WEBIT team initiatives.

Professional Development

• Develop personal skills to efficiently and effectively work individually and as a member of the WEBIT team.
• Participate in company-sponsored job-related activities and training to further develop your technical and interpersonal skills.
• Stay abreast of current IT trends, standards, solutions and services.
• Continuously works to learn about new technologies in general IT. Works to develop industry specific IT knowledge for the types of clients in their portfolio.