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Technical Support Associate - Remote Eligible
Document and resolve customer issues while advocating for product enhancements based on user feedback.
Remote
Junior
MXN276,900 - 364,100 MXN / year
2 months ago
✨ About The Role
- The Technical Support Associate will deliver consistently exceptional customer experiences to every Webflow user.
- Responsibilities include assisting customers in support queues utilizing various tools such as Zendesk and Jira.
- The role involves documenting and reporting bugs, resolving issues, and fostering collaboration within the team to ensure top-tier customer satisfaction.
- The associate will advocate for customers' needs, collaborating closely with the team and manager to identify opportunities for enhancing products and services.
- The position is remote-first, specifically for candidates residing in Mexico, and requires working Wednesday through Sunday with Monday and Tuesday off.
- The role is full-time and permanent, with compensation tailored to align with the cost of labor in different geographic markets.
- The associate will have opportunities for personal development and growth within the company.
âš¡ Requirements
- The ideal candidate will have demonstrated high-touch customer support experience in SAAS or technical services, including email, phone, and live chat.
- A successful Technical Support Associate will possess one to two years of experience working in technical support roles.
- Candidates should have a self-learning ability and quick adaptability to keep pace with evolving product features and new digital tools.
- A deep understanding of Webflow products or similar web design tools is essential for this role.
- Proficiency in HTML, CSS, DNS, JavaScript, or advanced Webflow knowledge is required.
- Strong analytical and critical thinking skills for technical troubleshooting will be crucial for success.
- The candidate should be an autonomous, creative, and supportive team player who practices radical candor for clear communication.
- Excellent written and verbal communication skills in English are necessary for this position.
- The candidate should have a passion for advocating for others, including customers and colleagues, and a desire to build a career in customer support.
Technical Support Associate - Remote Eligible
Remote
MXN276,900 - 364,100 MXN / year
Support
About Webflow
Professional website design and publishing platform.