Sr Professional Service Engineer

Infrastructure + L2/L3 Support Role

This is an infrastructure + L2/L3 support role (not software development). You will support production systems across cloud and on-prem, handle deployments/upgrades, reduce downtime, and support ISO27001 controls

Responsibilities

• Deploy, upgrade and maintain RTDS production environments (cloud + on-prem) to ensure high uptime
• Provide L2/L3 support: troubleshooting, incident resolution, RCA, and service restoration
• Administer AWS/Azure infrastructure, networking, and security
• Implement high availability, disaster recovery, and performance optimization
• Execute safe deployments and upgrades with proper validation and rollback plans
• Manage monitoring, alerting, logging, and KPI reporting to improve MTTR
• Perform SQL Server administration (FCI setup, backups/restores, maintenance, SQL Agent jobs)
• Own backup strategy, DR readiness, and testing
• Maintain security controls and support ISO 27001:2022 compliance
• Maintain documentation and support 24/7 operations, including on-call rotations

Qualifications

Must-have

• 7–12+ years of experience in IT Infrastructure / Systems / Platform Operations / Production Support
• Engineering degree in Computer Science / IT (or a related field)
• Hybrid infrastructure experience (cloud + on-prem, AWS/Azure)
• Strong infrastructure knowledge: AD, IIS, MS SQL, clustering, load balancing, automation, CI/CD, DR/BCP
• Virtualization expertise (VMware/Hyper-V) with networking and storage knowledge
• Hands-on experience with Microsoft SQL Server (backup, restore, maintenance)
• Strong troubleshooting, communication, and monitoring/logging tool experience
• Knowledge of cybersecurity principles and best practices for securing real-time systems.

Nice-to-have

• ISO27001:2022 exposure, ITIL/ITSM, Jira/Zendesk
• Cloud/infrastructure certifications (AWS/Azure, etc.)