Professional Service Engineer

Infrastructure And L2/L3 Support Role

Keep Weatherford's Real-Time Data Systems (RTDS) running smoothly and securely. This is an infrastructure + L2/L3 support role (not software development). This role will support production systems across cloud and on-prem, handle deployments/upgrades, reduce downtime, and support ISO27001 controls.

Responsibilities

Provide L2/L3 support: troubleshooting, incident resolution, RCA, and service restoration

Administer AWS/Azure infrastructure, networking, and security

Implement high availability, disaster recovery, and performance optimization

Execute safe deployments and upgrades with proper validation and rollback plans

Manage monitoring, alerting, logging, and KPI reporting to improve MTTR

Perform SQL Server administration (FCI setup, backups/restores, maintenance, SQL Agent jobs)

Own backup strategy, DR readiness, and testing

Maintain security controls and support ISO 27001:2022 compliance

Maintain documentation and support 24/7 operations, including on-call rotations

Qualifications

BE/B tech/MCA

5-7 years of experience in IT Infrastructure / Systems / Platform Operations / Production Support

Engineering degree in Computer Science / IT (or a related field)

Hybrid infrastructure experience (cloud + on-prem, AWS/Azure)

Strong infrastructure knowledge: AD, IIS, MS SQL, clustering, load balancing, automation, CI/CD, DR/BCP

Virtualization expertise (VMware/Hyper-V) with networking and storage knowledge

Hands-on experience with Microsoft SQL Server (backup, restore, maintenance)

Strong troubleshooting, communication, and monitoring/logging tool experience

Knowledge of cybersecurity principles and best practices for securing real-time systems.

Nice-to-have

ISO27001:2022 exposure, ITIL/ITSM, Jira/Zendesk

Cloud/infrastructure certifications (AWS/Azure, etc.)