Partnerships Operations Manager

Partnerships Operations Manager

54 is a sports and entertainment agency operating across five regions and eight offices: United Kingdom (London), Europe (Sotogrande, Spain), MENA (Riyadh, Saudi Arabia & Abu Dhabi, United Arab Emirates), APAC (Singapore & Adelaide, Australia) and USA (West Palm Beach, Florida). It works with rights holders, governing bodies, household brands and major investors who share its belief in the power of sport. 54 comprises three service areas each consisting of two divisions: 1. Strategic Advisory (Consultancy and Data & Insights), 2. Asset Optimisation (Operations and Commercial), 3. Activation & Engagement (Events and Marketing). At its core, the company has an unwavering belief in embracing the opportunities offered by pushing at the edges of conventional wisdom to turn the improbable into the unignorable.

The Partnership Operations Manager will play a key role within the partnerships team focusing on the development of the guest experience strategy and supporting with operational tasks related to partnership asset delivery. The role requires proven administration skills and experience in partnerships or events supporting the Partnership Director in the implementation of processes across the team.

Key Roles and Responsibilities:

Guest Experience:

• Lead the development and planning of the guest experience for P54 clients and partners
• Lead all aspects of the partner guest experience, including working with the guest services team to deliver partner guest invitations and follow-up communications, managing partner guest lists, generating RSVP reports
• Drive innovative, forward-thinking guest management concepts to improve guest experience and maximise commercial opportunities for 54
• Budget management across all guest management-related areas within Partnerships
• Produce detailed proposals for events, including timelines, venues, suppliers, legal obligations, staffing, and budgets
• Support with the delivery of the Aramco guest management program at Aramco Team Series events:
• Gifting: conceptualise unique partner gifting ideas within the event budget, source and contract reliable suppliers for gift production, manage shipping, packaging, distribution, and tracking of all gifts
• Accommodation: propose, arrange, and confirm all partner accommodation requirements across events, coordinate partner accommodation needs with the Guest Services team before each event, manage room inventory at relevant hotels for each event and coordinate any room drops
• Transport: create a detailed transport specification for partner-related transport requirements across events, coordinate with the Guest Services team before each event, conceptualise ways to enhance the partner transport experience
• Hostesses: manage partnership-related hostess requirements across events, coordinate partner-related hostess needs with the guest management team, arrange logistics (accommodation, transport), write hostess briefs, and manage partner-related hostess presence on site
• Special Events: manage partner attendance at tournament-related Special Events, such as The Draft and Pro-Am Prizegiving, conceptualise and execute bespoke events for partners, including dinners, experiences, golf clinics, etc. Including sourcing venues, managing budgets, sourcing entertainment and other suppliers, creating bespoke printed items and gifts specific to the event, managing guest logistics, managing communications, and being on-site for set-up
• Partnership Operations:
• Rights Tracking: ensure client rights and benefits are met as a minimum, striving to overachieve and where appropriate to strategically overdeliver, ensure rights trackers are created for each partner contract and take ownership to ensure these are regularly updated
• Printing & Signed Items: manage print requirements, liaising with local suppliers, managing deliveries, and on-site distribution, ensure a fresh and innovative approach for all printed materials, including welcome letters, specialised itineraries, and partner-specific drawsheets, manage partner signed inventory, including packaging, framing and shipping
• Logistics & Storage: lead on logistics of partner inventory at events and from one event to another, create and own an inventory tracker, manage secure storage and security protocols e.g. locks/codes / CCTV

Special Skills/Experience/Aptitude Needed:

Travel: extensive travel is needed for this role, you will need to be comfortable travelling 8-10 weeks per year

Salary and Benefits:

• Competitive Salary
• Annual Discretionary Company Bonus – up to 8% - 3% Company & 5% Individual
• 33 days annual leave (+ public holidays), pro-rated
• Working hours will be from 09.00 to 17.30 Sunday to Thursday with an hour taken for lunch between 12.00 and 14.00