Operations Specialist

Operations Specialist

OnCall Air produces and markets software designed for thousands of contractors operating in the $80 billion HVAC industry across North America. OnCall Air is part of the Watsco Ventures division of Watsco, the world's largest distributor of Air Conditioning and Heating equipment, parts, and supplies.

Overview

We are looking for an Operations Specialist to join our team and help maintain and optimize our product ecosystem. The role is critical to ensure the product information offered in OnCall Air (e.g., HVAC equipment, accessories, AHRI data) is managed and updated efficiently. If you're detail-oriented, tech-savvy, and love improving processes, this is the role for you.

Key Responsibilities

• Equipment Database Management: Maintain accurate product data, categorize new equipment, deactivate outdated items, and implement automation to streamline updates.
• Account Management: Collaborate with business units to keep template accounts current with product offerings and improve workflows through automation.
• Product Asset Management: Identify and add relevant assets (videos, brochures) to commonly sold products, ensuring resources are easily accessible.
• Customer Success Support: Oversee Operations ticketing issues, troubleshoot problems, and enhance processes with automation.
• Automation: Work with technology teams, AI, and automation tools and scripts to continuously automate workflows related to product operations.