Order Processor & Sales Support Specialist

Order Processing & Sales Support Specialist

Penn Waste Inc, in Manchester PA is looking for an Order Processing & Sales Support Specialist. Responsible for ensuring accurate and timely data entry, providing comprehensive support to the sales team, and generating essential reports that support informed decision-making. This role is also accountable for delivering exceptional customer service to internal departments and customers.

This is a 100% in-office position, requiring strong collaboration, attention to detail, and consistent communication.

Key Responsibilities:

• Order Processing
• Accurately process and enter customer orders in the system in a timely manner.
• Verify pricing, service details, and customer information prior to entry.
• Enter work orders and coordinate with operations, billing, and dispatch teams to ensure accurate fulfillment.
• Monitor order status and proactively address discrepancies or delays.
• Data Reporting & Analysis
• Generate daily, weekly, and monthly reports for sales, operations, and leadership teams.
• Analyze trends, identify gaps or opportunities, and provide data-driven insights.

Maintain accurate databases and ensure reporting integrity.

• Sales Support
• Provide administrative and operational support to the sales team.
• Prepare quotes, proposals, and service agreements as needed
• Assist with customer follow-ups, and CRM updates.
• Coordinate onboarding of new accounts and ensure smooth transitions.
• Customer Service
• Serve as a point of contact for customer inquiries.
• Resolve customer issues promptly and professionally.
• Provide service, and account information as needed.

Maintain positive relationships with internal team and customers through proactive communication.

Qualifications:

• High school diploma required; associate's or bachelor's degree preferred.
• Experience in customer service, or sales support (industry experience a plus).
• Strong computer skills, including CRM systems, Excel, and reporting tools.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced environment with strong attention to detail.
• Core Competencies
• Customer-focused
• Detail-oriented
• Strong analytical skills
• Effective communicator
• Team player

What you'll get from us:

• Competitive Compensation
• 401(K) with company match; let us help you save for your future
• Healthcare; Medical, Dental, Vision
• Perks, perks, perks! Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund
• Insurance: Life, Short Term/Long Term Disability

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.