Operations Supervisor

Operations Supervisor

As an Operations Supervisor, you will play a critical leadership role within our Collections business unit, overseeing daily operations and ensuring the safe and efficient performance of our drivers. Your responsibilities will include conducting driver observations, leading monthly safety meetings, and maintaining compliance with company policies and industry regulations.

You will be responsible for ensuring that safety, compliance, customer service, growth, sales, and financial targets are consistently met. Strong leadership, ethical decision-making, and professionalism are essential to success in this role.

Schedule: Monday to Friday 4:30AM to 1:30PM; Rotating Saturdays on-call

Minimum Responsibilities

• Supervise and manage the daily operations of multiple collection routes.
• Review daily route sheets to assess financial and operational performance.
• Conduct operational audits and on-road driver observations to ensure efficiency and compliance.
• Ensure drivers complete daily safety and maintenance inspections for all company vehicles and equipment.
• Collaborate with dispatchers to ensure timely deliveries, exchanges, and equipment repairs.
• Plan and monitor employee schedules and route assignments, maintaining communication throughout the day until all routes are completed.
• Participate in the recruitment process, including interviewing, selecting, and training new employees.
• Implement performance management processes, including coaching and progressive discipline as necessary.
• Conduct thorough incident investigations, including scene management, first incident reporting, root cause analysis, and implementation of preventive measures.
• Maintain and enforce Environmental Health and Safety (EH&S) programs, including training, safety meetings, and compliance reporting.
• Ensure full compliance with company safety policies, Ministry of Transportation (MTO) regulations, and other applicable industry guidelines.
• Conduct routing assessments. Review existing maps, reroute existing maps and routes.

What We Need From You

• High school diploma or equivalent.
• Prior experience in a leadership or supervisory role is preferred.
• Possession of or willingness to obtain a valid DZ or AZ driver's license
• Knowledge of WSIB, MTO regulations and procedures
• Experience operating refuse collection equipment is an asset.
• Strong data entry and analytical skills.
• Union experience is an asset.
• A SAFETY-FIRST mindset is non-negotiable, with a proactive approach to workplace safety.
• Self-motivated with a strong ability to take initiative.
• Must be able to pass all pre-employment requirements

What You'll Get From Us

• Competitive Wages and performance bonus: $75k + depending on experience
• Retirement Plan with company match; let us help you save for your future
• Benefits; Medical, Dental, Vision
• Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
• Insurance: Life, Short Term/Long Term Disability