Customer Service Representative

Customer Service Representative

Sanipac, is seeking a high-energy, detail-oriented Customer Service Representative to join our Eugene, OR call center team. If you enjoy solving problems, multitasking in a fast-paced setting, and providing top-notch customer support, this is the role for you!

Location: Eugene, OR

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Pay: $20.00/hour. + $0.50/hour for bilingual applicants

• Full Benefits: Medical, Dental, Vision, Life, Disability, FSA
• Paid holidays off & Generous PTO:
• 401(k) with company match:
• Opportunities for career growth within a stable, nationwide company
• A culture built on teamwork, respect, and integrity

Work Environment: On-site position (in-office only)

Responsibilities:

• Answering high volumes of incoming calls from new and existing customers
• Assisting with service start, changes, cancellations, and billing inquiries
• Responds to voicemail & email inquiries from customers.
• Using company systems to input and manage customer account data
• Resolving service issues with professionalism and accuracy
• Coordinating with other departments to resolve issues quickly
• Maintaining a positive, can-do attitude—even during peak call times
• Various office tasks in other areas as needed.
• You should be able to start tasks on your own, work well by yourself and with others.

Working Environment:

• Comfortable and well-lit office in a professional call center
• Individual workstations with computer, headset, and phone
• Fast-paced, team-driven atmosphere with minimal downtime
• Long periods of sitting, typing, and phone interaction required

What We're Looking For:

• Strong communication and problem-solving skills
• Proficient in Microsoft Word, Excel, and email systems
• Ability to type quickly and accurately (10-key experience required)
• High-volume customer service a plus!

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.