Customer Service Representative

Customer Service Representative

Murrey's Disposal, a Waste Connections company, is looking for a Customer Service Representative to join the team in Fife, WA.

The schedule will be Monday through Friday from 8 a.m. to 5 p.m. Starting pay is $19-$22.50 per hour, depending on experience, with regular wage increases.

Waste Connections has many stable opportunities for qualified and motivated individuals who want to be part of a dynamic organization. We provide competitive benefits and much room for individual growth as the company expands. Because we operate with a highly decentralized structure, we look for energetic individuals with personal initiative and creativity. Join us and be a part of a winning team!

Duties and Responsibilities:

• Work in conjunction with other departments to resolve customer disputes and demonstrate proficiency in the use of proprietary operational systems.
• Interviews customers and records interview information into a computer for customer service; talks with customers by phone and in person to receive orders for installation, turn-on, discontinuance, or change in service.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
• Demonstrate effective use of software applications, at least MS Word and Excel proficient.
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
• Work in a fast-paced, cooperative, high-call volume environment. Solicit the sale of new or additional services.
• Cover for the reception desk when necessary.

Working Conditions and Physical Effort:

• The work environment is an office setting. Areas are clean, ventilated, and well-lighted. Our Customer Service Reps typically have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
• CSR call areas can be noisy, and work may be repetitious and stressful, with little time between calls while still providing excellent service. Some calls are evaluated to ensure high standards.
• Also, long periods spent sitting, typing, or looking at a computer screen are standard.

Minimum Job Requirements:

• Ability to read, write, comprehend, and communicate in English: A high school diploma or equivalent is preferred.
• Two years of Customer Service experience.
• Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
• Excellent organization and communication skills.
• Ability to analyze and solve problems. Gather data, compile information, and prepare reports.