Customer Service Representative (fife, WA)

Customer Service Representative (CSR)

Murrey's Disposal, a Waste Connections company, is hiring a dependable, customer-focused Customer Service Representative (CSR) in Fife, WA. If you enjoy working with systems, staying focused in a fast-paced environment, and improving performance over time while supporting a team—this role is a great fit.

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m. Starting Pay: $19.00–$22.50 per hour (DOE) with regular wage increases Environment: Office-based, stable, and team-oriented with long-term career growth

At Waste Connections, we value people who show up, work safely, treat others with respect, and take pride in doing the job right. We know great employees come from many different backgrounds and experiences. If your skills are transferable—even if your path is non-traditional—we encourage you to apply.

What You'll Do (Day-to-Day Responsibilities)

• Support customers by phone and in person to set up, modify, or discontinue service
• Navigate multiple systems to enter and update customer information accurately
• Resolve issues by collaborating with internal departments (service, dispatch, billing)
• Process account actions: contracts, charges, deposits, address changes, discontinuance orders
• Promote goodwill through professional, respectful communication that builds long-term relationships
• Meet productivity and quality goals in a structured, high-call-volume setting
• Educate customers on available or additional services when appropriate
• Cover reception or front desk as needed to support the team

What Success Looks Like (Signals That You'll Thrive Here)

• You're comfortable working on a computer most of the day using a keyboard, mouse, and headset
• You can stay focused during repetitive or back-to-back tasks without sacrificing accuracy
• You like tracking personal performance, hitting daily goals, and improving consistently
• You communicate clearly, multitask across several windows, and keep calm under pressure
• You work well in a close-knit team, sharing information and supporting others when it's busy

This role may be a great fit for people with experience in call centers, retail, hospitality, dispatch/logistics, administrative support, or other fast-paced digital environments where attention, systems navigation, and customer communication are essential.

Work Environment & Physical Expectations

• Office setting with individual workstation, computer, telephone, and headset
• Call areas can be active and occasionally noisy; some calls may be monitored for quality and training
• Requires extended periods of sitting, typing, and screen time
• Tasks are often repetitive and require consistent attention to detail

Minimum Qualifications

• High school diploma or equivalent preferred
• Two (2) years of customer service experience or transferable experience from a customer-facing role
• Comfortable with MS Word, Excel, email, and navigating internal systems
• Strong typing (including 10-key), organization, and documentation skills
• Clear communication, problem-solving, and team collaboration abilities

Why Waste Connections & Murrey's Disposal

• Competitive wages with regular increases
• Comprehensive benefits package
• Stable, essential service industry with year-round work
• Decentralized, team-oriented culture focused on safety, respect, and accountability
• Growth and advancement opportunities across the Waste Connections network