Customer Service Call Representative - Hermiston, OR

Customer Service Representative (CSR)

Sanitary Disposal, a Waste Connections company, is seeking a reliable and customer-focused Customer Service Representative (CSR) to join our Hermiston team. This role is ideal for someone who thrives in a fast-paced call center environment, enjoys problem-solving, and is committed to delivering exceptional service. As part of a decentralized, growth-oriented organization, you'll have opportunities to learn, contribute, and advance within a supportive team culture.

Location: Hermiston, OR

Schedule: Monday–Friday, 7:45 AM – 4:30 PM

Starting Wage: $24.96 per hour

Key Duties & Responsibilities

Customer Support & Communication

• Respond to high-volume inbound calls and in-person inquiries regarding service requests, account changes, and general customer needs.
• Interview customers and accurately enter information into multiple computer systems.
• Provide clear, professional communication to resolve service issues, answer questions, and promote goodwill.
• Work collaboratively with other departments to resolve customer disputes and ensure service accuracy.

Account & Service Processing

• Process orders for service installation, changes, discontinuation, and turn-ons.
• Complete contract forms, determine service charges, collect deposits, and issue change-of-address or discontinuance orders.
• Perform data entry across multiple platforms with accuracy and attention to detail.

Administrative & Operational Support

• Maintain organized files, documents, and customer records.
• Assist with basic bookkeeping tasks in coordination with the accounting team.
• Demonstrate proficiency in MS Word, Excel, email, and proprietary operational systems.
• Provide Scale House lunch coverage two times per month (Saturday or Sunday).

Sales & Service Promotion

• Identify customer needs and recommend new or additional services.
• Deliver service in a manner that supports customer satisfaction and company reputation.

Working Conditions

• Office-based environment with individual workstation, computer, telephone, and headset.
• Fast-paced call center setting with repetitive tasks and minimal downtime between calls.
• Noise levels may vary; calls may be monitored for quality assurance.
• Extended periods of sitting, typing, and computer use are common.

Minimum Job Requirements

• Ability to read, write, comprehend, and communicate effectively in English.
• Bilingual in English and Spanish preferred.
• High school diploma or equivalent preferred.
• Minimum 2 years of customer service experience (call center experience preferred).
• Proficiency with MS Word, Excel, email, and data entry systems.
• Strong typing and 10-key skills.
• Excellent organizational, communication, and problem-solving abilities.
• Ability to gather data, compile information, and prepare reports.

What we offer our Employees

• Competitive Compensation
• Performance-based career growth potential
• Medical, dental, and vision insurance plans
• Income Protection Plans (Life Insurance, Short Term/Long Term Disability)
• 401(k)
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Emergency Travel Assistance

To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application information and additional instructions can be found once you select your position of interest.

Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran)