Supervisor, Emergency Communications (3rd Shift) - Protective Services - OFMD

Scheduled Hours

40

Position Summary

The Operations & Facilities Management Department at WashU Medicine is committed to delivering a comprehensive range of services to support the medical campus. We oversee maintenance and operations for 65 buildings, covering more than 11.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the world's highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management. Furthermore, as the School of Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors.

Job Description

Directs all Communications Officers, calls for service, and daily operations of the WashU Medicine Protective Services Emergency Communications Center. Provides support for primary functions, including scheduling, training employees, and monitoring performance. Escalates in importance quickly as to the situation at hand. Provides direction and guidance to Communications Officers and works alongside officers dispatching and answering calls for service as needed. May serve as a point of contact and liaison with Barnes-Jewish Hospital Public Safety leadership. Administers or manages projects and associated budgets. The dispatch center operates 24/7/365, which may require working on weekends, holidays, and off-shifts.

Primary Duties & Responsibilities

• Provides direction and guidance for Emergency Communications officers and may require working alongside them to provide emergency dispatch services such as: dispatching calls for service, transmitting necessary information, and making entries into the department's Computers Aided Dispatch (CAD) when necessary to support our mission.
• Serves as a point of contact and liaison between WUSM Protective Services and Barnes-Jewish Hospital Public Safety leadership.
• Analyzes Communication Officer capabilities and certifications to ensure a balanced team is ready for all shifts. Designs training to ensure the highest level of officer capability. Conducts in-service and specialized officer training. Evaluates the performance of assigned Communication Officers. Implements Improvement plans and develops Communication Officers. Participates in the selection and interviewing of officer applicants/candidates. Provides assistance in scheduling of Communications Officer shifts and other administrative duties to ensure round-the-clock communication services for the department.
• Performs special projects as assigned, such as implementing emergency communication initiatives, assisting senior management with various logistical and administrative functions, and being prepared to handle additional duties in the event of severe weather, events, or other crises.
• Acts as liaison with campus partners (BJC), outside agencies, and community organizations in situations that may involve WUSM emergency communications. May serve as a member of various committees or working groups within OFMD.
• Develops databases, KPI's and metrics in support of unit performance. Analyzes and makes recommendations to the Assistant Director or Associate Director regarding process improvement. Supports the development and implementation of an emergency communications strategic plan.
• In the absence of senior management, serves as the primary emergency communications leader on campus. Begins the notification process with senior leadership and campus partners to address ongoing situations affecting normal campus operations.
• Monitors all technological systems via a computer terminal and reports problems as needed. Provides oversight and technical support resources for system malfunctions.
• Performs other duties as assigned.

Working Conditions

• Normal office environment.
• Alternative work schedules.
• On-Call.
• Requires protective devices.
• After training, position hours will typically be 10:00 p.m. - 06:00 a.m.

Physical Effort

• Must be able to walk, sit, or stand for long periods of time.
• Typically sitting at a desk or table.
• Typically standing or walking.
• Repetitive wrist, hand, or finger movement.
• Occasional lifting (25 – 50 lbs).
• Ability to move to on and off-campus locations.

Equipment

• Office equipment.

Required Qualifications

Education: Associate degree or combination of education and experience may substitute for minimum education.

Certifications: No specific certification is required for this position.

Work Experience: Emergency Communications, Public Safety Or Related (3 Years)

Skills: Not Applicable

Driver's License: A driver's license is not required for this position.

More About This Job

Required Qualifications: Must be able to clear a federal background check initiated by the Nuclear Regulatory Commission. Once cleared, internal training will be provided for an Increased Controls (IC) designation. This process must be completed within the orientation period. Thereafter, annual training is completed to renew the IC designation, which is valid for one year.

Ability to complete and enroll in the Association of Public-Safety Communications Officials (APCO) Registered Public Safety Leader (RPL) program within 1 year of hire to enhance professional development skills.

Preferred Qualifications

Education: Bachelor's degree

Certifications: No additional certification beyond what is stated in the Required Qualifications section.

Work Experience: Relevant Experience (5 Years)

Skills: Computer Literacy, Emergency Communications, Interpersonal Communication, Leadership, Microsoft Office, Multitasking, Oral Communications, Payroll, Problem Solving, Public Safety, Scheduling, Supervisory Management, Time Keeping, Written Communication

Grade

G10

Salary Range

$49,700.00 - $82,100.00 / Annually

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: <a rel="noopener noreferrer" href="https://hr.wustl.edu/benefits/" target="_