Operations & System Analyst II - Ophthalmology

Scheduled Hours

40

Position Summary

This position provides technical and analytical support in the administration or operation of computer(s) or groups of computers, troubleshooting and improving operation systems, and monitoring the usage and workload of the computer systems and auxiliary equipment. Operational procedures of computer applications are analyzed to determine potential for automation to improve efficiency or correct recurring errors. Problems with operational functions and application performance are analyzed to determine when situations require changes or enhancements to be designed, tested, and implemented. Updates to operational software or new utilities to optimize system performance are installed requiring analysis of impact to existing computer systems and languages and other applications. Overall system functions are reviewed for performance failures, slowdowns, and space shortages and corrective actions are determined. This position may involve tuning of existing functions within the computer operational systems or determining new products or changes from vendors to alleviate situations.

Job Description

Primary Duties & Responsibilities:

• Develops, implements, installs, monitors and evaluates existing and/or new operating systems ensuring that system applications meet the needs of users and staff.
• Reviews, tests, evaluates and modifies vendor-supplied operating systems and software for compliance to departmental needs and requirements; updates and troubleshoots operating systems and software as needed.
• Designs, installs, configures and/or maintains network servers and related software.
• Installs, tests, diagnoses and maintains operating system application system utility programs and procedures/scripts, as required.
• Troubleshoots and refines networking system software as it affects operating system performance.
• Maintains daily log of problems and reasons for operation malfunctions.
• Shares responsibility for meeting computer output deadlines as well as the care, regular maintenance and cleaning of peripheral equipment.
• Executes file system and database backup for all computer servers; manages the in-house backup/business continuity solution and offsite storage service.
• Reads and correctly interprets console messages taking appropriate responsive action; becomes involved in problem determination and resolution in the event of system hardware and software failure in cooperation with the technical support staff.
• Provides technical consultation to technology staff.
• Designs, tests, writes and documents more complex scripts, procedures and programs to increase system performance and effectiveness.
• Assists in the planning, purchase, installation and/or implementation of new or existing systems.
• Performs problem-source identification and resolution.
• Assists in training operating staff and users in the proper use of systems.
• Writes procedures and programs to minimize programming effort and automated operations.
• Writes system and program specifications and other necessary support documents.
• Provides information to users, staff and other information technology personnel regarding the technical and procedural aspects of information technology systems and programs.
• Assists with operating system and application administration tasks as needed.
• Coordinates scheduling of process and work flow as assigned by management.
• Performs other duties as assigned.

Working Conditions:

• Normal office environment
• Ability to travel to various on- and off-campus locations

Physical Effort:

• Typically standing or walking
• Occasional lifting (25 lbs or less)
• Occasional lifting (25 – 50 lbs)

Equipment:

• Office equipment

Required Qualifications

Education:

Associate degree or combination of education and experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

No specific work experience is required for this position.

Skills:

Information Technology (IT)

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education unless stated elsewhere in the job posting.

Certifications:

No additional certification unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Application Automation, Client Counseling, Communication, Computer Coding, Computer Operations, Cross-Functional Teamwork, IT Solution Design, New Technology Development, Operating System Updates, Organizational Savvy, Planning Process, Project Coordination, Software Debugging, Software Design, Software Installations, Software Migrations, Software Testing, Storage Management, Technical Knowledge, Technical Support

Grade

G10-H

Salary Range

$25.47 - $39.49 / Hourly

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request. All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal:

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness:

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family:

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to