Customer Service Representative II - University Services Operations

Customer Service Representative II

The Customer Service Representative II serves as the first point of contact for visitors and callers, providing friendly, professional, and efficient front-line support. This role is responsible for assisting walk-in customers at the front desk, answering phone calls, managing email correspondence, and directing inquiries to the appropriate departments or individuals. In addition to general customer service duties, this position oversees the production of campus ID cards, the issuance of Metro U-Passes and parking permits. This position works closely with other departments within University Services such as Parking & Transportation, Dining & Business Services and Card Access on the Danforth campus. The ideal candidate is approachable, detail-oriented, and able to manage multiple tasks while maintaining a high level of customer satisfaction. Position requires the ability to work flexible shifts. Some weekends may be required.

Primary Duties & Responsibilities:

• Greet and assist walk-in customers at the front desk.
• Answer incoming phone calls and route inquiries to the appropriate department or individuals when needed.
• Monitor and respond to email correspondence in a timely and helpful manner.
• Issue parking permits and assist with related questions and concerns.
• Produce and issue campus ID cards for students, faculty and staff.
• Distribute and manage Metro U-Passes for eligible individuals.
• Process payments for various services, ensuring accuracy and compliance with procedures.
• Maintain accurate records and documentation relating to customer interactions and transactions.
• Provide general information and guidance about university services and resources.
• Other duties as assigned.

Working Conditions:

• Ability to work flexible shifts. Some weekends may be required.
• Normal office environment.

• Physical Effort
• Ability to sit or stand for extended periods of time.
• Typically sitting at desk or table.
• Repetitive wrist, hand or finger movement.
• Equipment
• Office equipment.

Required Qualifications:

Education: High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications: No specific certification is required for this position.

Work Experience: Relevant Experience (2 Years).

Skills: Computer Literacy, Stress Management.

Driver's License: A driver's license is not required for this position.

Preferred Qualifications:

Education: No additional education beyond what is stated in the Required Qualifications section.

Certifications: No additional certification beyond what is stated in the Required Qualifications section.

Work Experience: No additional work experience beyond what is stated in the Required Qualifications section.

Skills: Analytical Thinking, Business Administration, Customer Problem Solving, Customer Service, Multitasking, Open-Mindedness, People Oriented, Service Oriented, Work Under Pressure.

Grade: G06-H

Salary Range: $17.87 - $27.06 / Hourly