Clinical Service Representative II - Interventional Services - Psychiatry

Interventional Psychiatry Services Coordinator

Position is responsible for supporting Interventional Psychiatry services, including TMS (Transcranial Magnetic Stimulation) and Esketamine treatments: managing patient referrals, intake form completion, gathering required documentation for prior authorizations and seeing PAs through to approval quickly, scheduling treatments, provide service delivery backup as needed, tracking, and reporting.

Primary Duties & Responsibilities:

• Become knowledgeable on interventional services. Understand the requirements and services.
• Manage Interventional Service patient referrals; whether by other providers or self-referrals.
• Manage patient intake form completion including assisting with patient questions.
• Procedure and medication prior authorizations, and follow-up efficiently and quickly.
• Schedule treatments in proper schedules.
• Interventional Services tracking/reporting.
• Update leadership on Interventional Service patient volume and process efficiency.
• Alert leadership of needed process efficiency improvements and make recommendations.
• Coordinate and set provider/staff schedules for treatment coverage.
• Provide backup to TMS and Esketamine treatments.
• Cross coverage of other office staff as needed: patient check-in and check-out, answer phones, in basket task completion, and other related duties as needed.
• Perform other duties as assigned.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications:

• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
• Minimum of one year experience in interventional services, specifically TMS, is preferred.

Preferred Qualifications:

• Education: No additional education unless stated elsewhere in the job posting.
• Certifications: No additional certification unless stated elsewhere in the job posting.
• Work Experience: Patient Services Operations (1 Year)
• Skills: Communication, Computer Literacy, Electronic Medical Records (EMR), Epic Applications, Insurance, Interpersonal Communication, Interpersonal Relationships, Medical Terminology, Multitasking, Patient Intake, Patient Referrals, Physician Communications, Scheduling, Telephone Communications, Transcranial Magnetic Stimulation (TMS)

Grade: C06-H

Salary Range: $17.34 - $25.40 / Hourly

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Personal:

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness:

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family:

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We've got you covered.
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement: Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University's policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information. Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.