Technical Support Technician

Technical Support Technician (TST)

The METER Group Customer Support team is hiring a Technical Support Technician (TST). This role is responsible for handling level 1 technical support cases and escalating support cases where appropriate to technical support engineers. The TST is often the initial support contact for customers via web request, e-mail, or phone call. During initial contact, the TST will ask the customer appropriate questions to determine the nature of the support issue, and either provide the solution or transfer the case to the appropriate technical support engineer for level 2 support. Being the first contact for many users, this role is vital to the success of our support team and clients. The TST also processes service requests and coordinates between the repair team and client.

For informational purposes, the entire pay range for this role is $22.80-$29.70. However, we expect to make an offer at somewhere between $22.80 and $26.26. Please keep this in mind when applying for this role. We are open to reviewing candidates with more or less experience; the pay range may differ if filled at a different level. Our offer will be based on job-related factors such as candidate experience, training, knowledge, and skills.

Essential Functions:

• Provide customer technical support via phone, web, and e-mail
• Enter support cases into CRM system
• Troubleshoots to establish whether the device is operating as specified
• Assist with equipment calibration and repair services, including return authorizations and payment requests
• Share specialized information with other employees
• Provide customer training as needed

Required Technical and Functional Skills:

• Good written and verbal communication skills
• Willingness to talk to clients and visit them at conferences and in the field
• Background in a scientific field (Will train)
• Passion for business processes
• Be proficient with computers and associated office-specific software including word processing, spreadsheets, presentations, e-mail, and the Internet
• Excellent written and oral communication and presentation skills in the English language
• Problem solving and customer-service skills

Required education and relevant experience:

• Two-year associate degree or relevant work experience

Work environment: This is an office environment where 90% or more of the time will be spent on a personal computer assisting customers via multiple communication systems including e-mail and telephone. Periodic travel may be required.

Physical requirements: Sitting for extending periods. Standing, bending, and twisting consistent with normal business operations in an office setting. Use of desktop PC for extended periods during a standard workday.

To apply for this position: We ask all applicants to apply through our website at Jobs At METER Group. If your interests, qualifications, and experience match any of our openings, please apply for that position so that you are considered immediately. We communicate with all applicants. If you do not receive an email response about your application, please check your SPAM folder or reach out to us at recruiting@metergroup.com.

Full-Time Employee Benefits at METER Group: Two medical plan options are available for full-time employees.