Technical Account Manager

Technical Account Manager

Are you passionate about building trusted partnerships and helping customers succeed with complex technology? We are looking for a technical account manager who will serve as the primary technical advisor for strategic accounts, driving solution adoption, resolving issues, and delivering long-term value. In this role, you will work closely with engineering, product, and customer teams to align technical solutions with business goals, advocate for customer needs in product planning, and lead proactive efforts to uncover opportunities and manage risk. Your ability to translate technical insights into business outcomes will be critical in helping customers maximize the value of our solutions.

At TriForza, we use technology to drive digital transformation and advance customer experiences across the oral health industry to promote access to affordable and quality care for everyone -- with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do -- for our customers, for our communities, and for each other. We are accountable. We lean in with courage. We stay curious. We are inclusive. We act with integrity. We offer a highly competitive medical, dental and vision plans as well offering a generous 401k match and all employees start accruing vacation and sick time from their very first day. We empower employee development through our tuition reimbursement plan, professional development plans, and employee-led communities.

The pay range for this position in Western Washington varies between $109,200.00 -- $155,400.00, and for Eastern Washington varies between $92,805.00 - $132,069.00. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza intend to offer the selected candidate a base pay within this range, dependent on job-related, non-discriminatory factors such as experience. Base pay will also be adjusted based on the candidate's geographic location.

Essential responsibilities include the following:

• Serve as the primary technical point of contact for client accounts, ensuring effective coordination between internal teams and external stakeholders while driving resolution of critical technical issues
• Align customer needs with product roadmaps, release cycles, and go-to-market strategies, while guiding feature adoption and integration into customer environments.
• Lead cross-functional design and project reviews to ensure solutions meet customer needs, support strategic objectives, and are delivered successfully
• Support customer training and change management efforts to ensure successful onboarding, user adoption, and alignment with evolving business processes
• Provide proactive support through regular check-ins, roadmap planning, architectural consultations, and strategic discussions to drive adoption and satisfaction
• Monitor and assess customer environments, performance metrics, and usage data to identify risks, uncover opportunities, and recommend best practices
• Contribute to pre-sales and solution design by understanding client goals, mapping technical solutions to business needs, and advising on architecture
• Maintain documentation of customer environments, account plans, and improvement strategies to ensure alignment, measurable progress, and ongoing engagement

Experience, skills, and education do you need to have to succeed in the position:

The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position. 8+ years