Tech Consulting_managed Services_ Support Services And Delivery Manager

SAP Delivery Manager

At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The opportunity: In our Technology Operations and Service Delivery practice, this role is pivotal in ensuring the smooth operation and support of our technology solutions. As a Senior Support Services professional, you will be at the forefront of delivering quality support and resolving issues that impact key business processes, products, and services. This position offers the chance to contribute to initiatives that drive continuous improvement and the adoption of automation at scale. You will be responsible for running, maintaining, and supporting technology projects post-transition, ensuring successful deployment to the user community.

Your key responsibilities include:

• Delivering quality support and resolving issues within the context of key business processes.
• Contributing to initiatives that drive continuous improvement and standardization.
• Ensuring adherence to service level agreements and operational level agreements established by service delivery.

To excel in this role, you should possess the following skills and experience:

• Experience with SAP ERP systems either functional or technical, preferably S/4HANA, Rise and or Grow.
• Experience managing SAP delivery teams, offshore experience, and driving offshore delivery.
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management ITIL processes and technology service management.
• Excellent communication skills, with the ability to build and manage relationships effectively.
• Critical thinking and complex problem-solving abilities.

To qualify for the role, you must have:

• A Bachelor's degree (4-year degree) and typically no less than 5-7 years of relevant experience in SAP Operations or running SAP projects, or both.
• Expertise in Application Management and knowledge of Agile terminology and methods.
• Strong customer orientation and experience in customer support operations.
• A solid understanding of Data Delivery and Management.
• Proficiency in Stakeholder Management.
• Familiarity with Technology Ecosystem Operations.
• Experience in Technology Service Management.
• Strong Troubleshooting Triage skills.
• Excellence in Building and Managing Relationships.
• Strong communication skills, particularly in Communicating With Impact.
• Digital Fluency.
• Emotional Agility.
• Proficiency in Hybrid Collaboration.
• Strong Complex Problem-Solving abilities.
• Critical Thinking skills.
• A focus on Driving Outcomes.
• Learning Agility to adapt to new challenges.

Ideally, you'll also have:

• Experience in managing technology projects and post-transition support.
• A proven track record of delivering quality support in a fast-paced environment.
• Familiarity with automation tools and continuous improvement methodologies.

What we look for: We seek individuals who are proactive, adaptable, and eager to learn. Top performers in this role demonstrate a commitment to excellence and possess strong analytical skills, enabling them to navigate complex challenges effectively.

What we offer you:

• We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business.
• Join us in our team-led and leader-enabled hybrid model.
• Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances.

Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis.