Strategic Account Executive - GEMS

Strategic Account Executive - GEMS

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers-delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts-ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere.

The Strategic Account Executive - GEMS is responsible for driving revenue growth and long-term relationships within the Government, Education, Medical, and Strategic sectors. This role focuses on high-value, complex telecommunications solutions, including voice, data, cloud, and managed services, tailored to the unique needs of public and institutional clients. This role will also develop and execute account strategies for assigned existing customers to ensure Astound is delivering an exceptional customer experience in terms of network, service offerings, billing and care. The position of Strategic Account Manager-GEMS can be located throughout any of our Pacific Northwest territories to include but not limited to Seattle, Portland, or Bellingham.

Responsibilities include:

• Account Strategy & Growth: Develop and execute strategic account plans for key GEMS clients. Identify opportunities for upselling and cross-selling services tailored to each vertical.
• Client Engagement: Build strong, long-term relationships with decision-makers, procurement teams, and technical stakeholders. Act as the single point of contact for assigned accounts. Actively manage upcoming contract expirations and track/report renewal success rate. Serve as the primary contact and key point of escalation for post-sale issues that arise and own communication to customer through final resolution.
• Solution Selling: Consultatively sell complex solutions including fiber, wireless, IP networking, VoIP, unified communications, security, and cloud services.
• Proposal & Contract Management: Lead the RFP/RFI process, ensuring competitive and compliant proposals.
• Market Intelligence: Stay informed on GEMS sector trends, procurement cycles, funding mechanisms (e.g., E-Rate, government grants), and compliance requirements.
• Cross-Functional Collaboration: Engage internal stakeholders and collaborate with sales representative to assist as needed for installation updates and general customer follow up. Provide periodic updates to leadership detailing best practice on customer experience initiatives needed to guarantee positive outcome for customer and Astound.
• Revenue Targets: Meet or exceed quarterly and annual sales targets, including new revenue, renewals, and retention KPIs.