Sr. Salesforce Admin – INTL India

Senior Salesforce Administrator

Insight Global is seeking a technically strong Senior Salesforce Administrator to own the day-to-day management and strategic development of our Salesforce platform. This role will be a key player in supporting our Go-to-Market (GTM) functions—Sales, Account Management, Customer Success, Marketing, and Revenue Operations—by building and maintaining scalable, efficient systems and workflows. This is not a passive admin role. You will drive the use of Flow, Process Builder, and declarative automation across the org, and you will be responsible for maintaining robust change management practices, balancing agility with data integrity and business continuity. The ideal candidate has a deep knowledge of Salesforce architecture, thrives in a high-growth SaaS environment and is comfortable managing both complex projects and tactical user requests.

Key Responsibilities:

• Oversee configuration, automation, user management, and system performance.
• Design and implement scalable business processes using Flow, Process Builder, and formula fields, with an emphasis on declarative solutions over code.
• Manage sandbox testing, coordinate UAT, maintain deployment logs, and ensure clean transitions from test to production.
• Partner with GTMOps, and Marketing Ops to translate business needs into CRM functionality living in the full lifecycle from requirement intake to production deployment.
• Maintain and refine permission sets, roles, profiles, and security settings to align with user access policies.
• Support and manage integrations with third-party tools such as Outreach, ZoomInfo, CPQ, LeanData, and other critical GTM applications.
• Monitor system usage, audit logs, and data quality; implement controls and alerts to ensure platform health.
• Create and maintain documentation on processes, change controls, and Salesforce architecture.
• Educate business users on platform best practices and changes; assist in training and onboarding as needed.
• Collaborate with the Business Systems and Data teams to align Salesforce with cross-functional processes and scalable data architecture.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

Skills and Requirements:

• 5+ years of hands-on Salesforce administration experience in a B2B SaaS or enterprise technology environment.
• Salesforce Administrator certification
• Extensive experience building declarative automation using Flow (screen flows, auto-launched flows) and Process Builder (sunsetting transition knowledge is a plus).
• Demonstrated success leading or supporting change management processes across a multi-user Salesforce instance.
• Familiarity with core GTM processes including lead routing, opportunity lifecycle management, CPQ workflows, and customer onboarding.
• Experience administering and optimizing integrations with GTM tools such as Outreach, ZoomInfo, LeanData, or equivalent.
• Working knowledge of data management tools (e.g., Data Loader, Workbench, DemandTools).
• Ability to document and communicate technical changes to a non-technical audience.
• Strong collaboration skills and the ability to build trust with cross-functional stakeholders.
• Organized, detail-oriented, and capable of managing multiple priorities simultaneously.