Service Scheduling Coordinator

Service Scheduling Coordinator

At MacDonald-Miller Facility Solutions ("MacMiller"), we design, deliver, and service HVAC, plumbing, and automation system solutions for commercial buildings. With over one thousand employees across 10 offices, there is a breadth and variety of work to keep you engaged and inspired. Our clients trust their toughest projects with our integrated teams.

People love to work at MacDonald-Miller because we all share the same: a common vision, dedication to personal and professional excellence, a safe workplace, and a commitment to continuous innovation. We strive to be both serious professionals and good-natured people you enjoy working with.

We're seeking a Service Scheduling Coordinator to support our commercial HVAC Technicians, as well as our Service Coordination team. In this role, you'll be responsible for scheduling and maintaining accurate records for service schedules, resources, equipment, and information for the field service team. This position requires strong, collaborative communication with customers, technicians, and teammates, ensuring that tasks are evaluated and prioritized in a fast-paced and ever-changing environment.

Top 3 things to deliver in the first year to be a hero: effective triage, organizational follow through, and clear communication and partnership.

The Service Scheduling Coordinator role reports to Marcia Cerna, Service Coordination Supervisor, on a collaborative team working on various projects and initiatives to support our growing business.

What kind of person will thrive in this role? You should have a track record of delivering excellent customer service even while under pressure, ability to prioritize calls according to urgency and importance while keeping stakeholders informed of schedule changes and answering queries, extensive experience with office software, including MS Word, Excel, and Outlook. Knowledge of HVAC systems is nice but not required!

And everyone you work with should describe you as someone with a great attitude and taking high ownership of your work, excellent in fast-paced, deadline-driven environments with strong client-facing and teamwork skills, solid organizational skills, including multitasking and time-management, sound judgment and critical thinking skills.

You should be motivated by empowering yourself to learn how to do something, working in a lean, results-oriented environment, you'll be expected to do more, take on more, and achieve more yearly, and having fun in an environment high on transparency, open to innovative new approaches with a supportive family feel.

Compensation: $27-$35/hr

MacDonald-Miller Facility Solutions presently provides employee coverage for: medical, dental, vision, 401k retirement plan including Company matching, vacation and sick compensation (PTO), and holiday pay, disability income protection including short term and long-term disability, employee and dependent life insurance, wellness program, and employee assistance program.

Where you will work: Our Redmond office (15207 NE 95th Street Redmond, WA 98052), is a key part of our Pacific Northwest operations. This location offers convenient access to major routes, on-site parking, and a collaborative workspace designed to support innovation and connection across teams.

MacDonald-Miller Facility Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.