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Service Project Manager
Manage client relationships and oversee service account performance and growth
Seattle
Mid-Level
15 hours agoBe an early applicant
Washington Staffing
A domain ending in .gov typically indicates a government entity, suggesting this is a public sector organization involved in staffing services in Washington state.
1 Similar Job at Washington Staffing
Service Project Manager
Position Overview: Provide service client relationship and account leadership for all assigned Service Agreement accounts. Improve and maintain client satisfaction through regularly scheduled (proactive) on-site meetings and performing customer care activities. Increase the amount of UMC services we provide, adding equipment, additional properties and other UMC lines of business with assigned accounts. Simplify the process for customers by being their sole point of contact for all issues related to the account. Support the efforts of the Service department to achieve its annual revenue, margin, and safety goals.
Key Responsibilities:
- Develop and maintain excellent client relationships through outstanding, proactive customer service.
- Responsible as primary point of contact for assigned accounts.
- Customer visits must be a priority to be in person at the client's location(s).
- Provide account leadership to become the client's mechanical preferred provider.
- Supervise Account Specialist assigned by conducting weekly, monthly, and annual coaching, mentoring, and training.
- Ensure budgets (specifically including hours) are established, tracked, and reported for all Service Agreements (SA), Quick Response (QR), and Recommended Repairs (RR) Work Orders.
- Prepare and lead AIM 'Stand and Deliver' for accounts as directed by Sr. Director and or Director.
- Provide SA Addendum estimating, proposal, and turnover (internal). (To note: Initial addendums for new SA are completed by the salesperson).
About Washington Staffing
A domain ending in .gov typically indicates a government entity, suggesting this is a public sector organization involved in staffing services in Washington state.