Service Manager

Service Manager

Location: Seattle, WA, US, 98188 Career Area: Facilities

The Service Manager oversees the coffee, water filtration, micro market, and/or vending asset portfolio and leads the service technician team responsible for equipment preparation, deployment, maintenance, and repair. This role manages work order assignment, service scheduling, equipment readiness, and overall team performance to strengthen key service metrics, support business growth, and drive client retention. The Service Manager ensures that all clients receive prompt, professional, and comprehensive service—both proactively and in response to service calls—while reducing repeat requests and ensuring appropriate equipment is placed and maintained. This position also fosters a safe, positive, and service-focused workplace culture. Knowledge or experience in diagnosing, repairing, refurbishing, and installing equipment, along with proficiency in operational systems such as Salesforce or similar platforms, is preferred. This is a full-time, on-site position based in Tukwila, WA, Monday through Friday.

Compensation range for this position is $80,000 to $85,000. Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Job Responsibilities:

• Manages the service technician workforce responsible for installing, repairing, replacing, and refurbishing equipment, ensuring all work is completed accurately and efficiently.
• Leads the hiring, onboarding, training, coaching, and performance management of the service team; maintains personnel and business records as required.
• Schedules, oversees, and monitors the daily workload of service technicians, including preventative maintenance, water filter/UV exchange cycles, service tickets, and equipment deployment.
• Drives improvement in key service metrics such as repeat calls, response time, and time-to-completion.
• Ensures accurate intake and completion of service calls through Salesforce and partners with dispatch to maintain timely and precise workflow management.
• Collaborates with the Market Center Administrator/Coordinator to manage the asset approval queue within Salesforce.
• Monitors, maintains, and orders equipment and parts inventories; partners with management and sales to align inventory levels with operational needs and forecast future requirements.
• Coordinates with the sales team on equipment demonstrations, installations, and service-related needs for both prospective and existing clients.
• Manages capital equipment procurement and oversees inventories for parts, accessories, and related supplies.
• Coordinates third-party equipment installations and repair work as needed.
• Ensures compliance with National Account–specific Service Level Agreements (SLAs).
• Maintains Market Center facilities and supports additional operational needs and duties as assigned.
• Oversees accurate timekeeping and labor tracking for service technicians within the Kronos system.
• Fosters a positive, safety-focused, and service-oriented environment through strong communication, team leadership, and consistent operational follow-through.

Qualifications:

• Requires a minimum of 5 years of relevant experience in service, maintenance or other related operations.
• Must have at least 5 years of management experience.
• Ability to professionally communicate and maintain organization.
• High School Diploma or G.E.D. required.
• Associate or bachelor's degree preferred.
• Must have a valid driver's license.

About Aramark:

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential.