Service Manager

Service Manager

The Service Manager is responsible for overseeing the daily operations of the Service Department in Yakima, WA. The role involves scheduling shop and field repair work, assigning associates to work orders, and directing technicians to ensure organized and profitable equipment repair.

Responsibilities

• Lead service, delivery, and admin teams to achieve high performance.
• Build strong customer relationships and consistently exceed expectations.
• Maximize team productivity and meet service goals.
• Efficiently dispatch and manage service work orders.
• Account for labor hours and improve shop layout and tool usage.
• Ensure prompt billing for customer and internal work.
• Collaborate with the Rental Manager on damage billing.
• Monitor technician training and schedule accordingly.
• Review monthly service reports for compliance.
• Maintain shop cleanliness and dispose of unused items.
• Schedule and direct technician work.
• File accident reports and promote safety practices.
• Coordinate with the Warranty Supervisor on parts returns.
• Assist HR in hiring qualified service personnel.

Essential Skills

• Strong organizational and project management skills.
• Minimum 3 years of hands-on service experience.
• Familiarity with light and heavy-duty equipment.
• Adaptability to changing priorities.
• Self-motivated and able to work independently.
• Quality-focused and open to feedback.
• Team-oriented with strong coaching abilities.
• Excellent communication skills via PC, cell, and tablet.
• Proficient in company and productivity software.
• Positive attitude and team leadership.

Additional Skills & Qualifications

• Knowledge of hydraulics, electrical systems, heavy equipment, pneumatics, and troubleshooting.
• Experience with excavators, diesel engines, preventive maintenance, repair, and diagnostics.
• Familiarity with brands like Caterpillar, Toyota, and Hyster.
• Experience in equipment maintenance and construction equipment.
• Ability to lift 50 lbs unaided.
• Must be able to drive a company van/truck if needed.

Why Work Here?

Join a company that offers comprehensive training and room for growth while working at a corporate store with a competitive pay structure and a favorable schedule.

Work Environment

Work primarily in a mechanical shop and dealership environment. The role involves repetitive activities such as sitting, stooping, bending, pushing, pulling, squatting, climbing, and kneeling.

Job Type & Location

This is a Contract to Hire position based out of Yakima, Washington.

Pay and Benefits

The pay range for this position is $40.87 - $51.92/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in Yakima,WA.

Application Deadline

This position is anticipated to close on Sep 8, 2025.

About Aerotek

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.