Senior Software Engineering Manager – Cloud Platform & Infrastructure Services

ServiceNow Cloud Platform & Infrastructure Services

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. At ServiceNow, the Cloud Platform & Infrastructure Services team provides the automation and operations control plane for the ServiceNow cloud. We build scalable, secure, and reliable systems that power our global cloud. Our customers include engineering teams across Systems, Network, Site Reliability, Observability, and Capacity — meaning your work directly enables the entire ServiceNow ecosystem.

What You Get To Do In This Role

+ Lead and grow high-performing engineering teams, fostering inclusion, learning, and technical excellence + Partner with product, design, and peer teams to deliver high-quality, customer-centric solutions + Drive execution on complex and ambiguous technical problems aligned to business priorities + Ensure solutions are resilient, scalable, and secure, leveraging modern cloud technologies + Recruit, mentor, and develop engineers while guiding their career growth + Champion engineering best practices including agile development, coding standards, testing, and automation + Collaborate across ServiceNow to align efforts, share knowledge, and deliver impact across the global cloud

To Be Successful In This Role You Have

+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. + 12 years of related experience in software engineering with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience. + Proven leadership experience of engineering teams + Strong leadership in providing direction, delegating effectively, and ensuring team accountability + Experience with cloud platforms (AWS, Azure, GCP) and open-source tools in agile environments + Track record of delivering projects that balance business priorities, risks, and outcomes + Ability to understand broad architectural concepts and apply them to solve complex technical problems + Ability to communicate architectural vision effectively across various forums. + Experience influencing technical direction across teams or large-scale projects + Familiarity with the ServiceNow platform (Core, ITOM, CMDB, Discovery) and/or Messaging Frameworks like RMQ / Kafka is a plus + Curiosity and critical thinking about how AI can be integrated into engineering workflows + Experience in prompt engineering and GenAl is a plus or nice to have. + Experience in using Al productivity tools such as Cursor, Windsurf, etc. is a plus or nice to have. + A strong attitude towards measuring and communicating business outcomes

Why Join Us

+ Shape the future of ServiceNow's global cloud while leading impactful engineering teams + Solve complex, large-scale challenges with direct impact on ServiceNow's platform reliability and growth + Grow as a leader while building a career path toward higher leadership roles + Thrive in a collaborative, agile culture that values innovation, inclusion, and continuous learning

Join us to lead and inspire the teams building the future of ServiceNow's cloud.