Senior Services Delivery Manager

Senior Services Delivery Manager

Where Data Does More. Join the Snowflake team. As a Senior Services Delivery Manager (Sr. SDM), you will be driving new service opportunities, working with both customers as well as internal stakeholders. You will be the overall Program Lead for a large customer acting as a trusted advisor to C-Suite and/or Executive Sponsor of the Program, collaborate with internal stakeholders to craft the vision, develop the strategy, build the roadmap of use cases, build program plan, proactively mitigate program risks and execute on delivering customer value.

As a Sr. Services Delivery Manager, you will:

• Be a program management expert on all aspects of the Snowflake implementation and variety of project and services types, bringing multi-threaded initiatives together in efficient manner
• Be the driving force in driving vision, strategy, use case identification, roadmapping, risk/benefit analysis for the customer
• Drive planning and all aspects of execution of the program plan, working collaboratively with all stakeholders - customers, partners and internal stakeholders
• Full ownership of value delivery life cycle - ensuring the program has met all its objectives characterized by on-time, on-budget and predictable delivery
• Proactively identify and mitigate program risks, including risks associated with workstreams of the program that may be outside the scope of the contract
• Collaborate and communicate effectively with various workstream owners, build a sense of community, clear expectations and timely communication
• As a trusted advisor, collaborate with customer C-Suite and/or Executive Sponsor stakeholders drive alignment on vision, strategy and guide the program to successful delivery
• Heavily process-driven, leverages and improves the program management methodology - processes, tools, templates and checklists
• Be a champion for customer outcomes, be able to clearly articulate the value of the program in quantifiable metrics
• Drive customer satisfaction expressed through surveys as well as renewals and additional opportunities for Snowflake
• Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits - scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake's products and marketing
• Determine areas for process improvements within both the customer and Snowflake

Our ideal services delivery manager will have:

• 10+ years of experience in a Program Manager role (or similar capacity) dealing with complex, technical implementation projects
• Recent experience successfully delivering multi-million dollar complex data-related and/or cloud-based large Programs for a Fortune 500 customer
• Played the role of trusted advisor to C-Suite or Executive Sponsor of the Program at Fortune 500 customer
• Extremely adept in executive communication and relationship management across multitude of stakeholders - customer, partners and internal teams
• Direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
• Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
• Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)
• Bonus Points: Experience in a customer support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent)