Sales Specialist I - III

Sales Support Specialist I - III

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system. We are looking for Sales Support Specialists who are passionate about serving others and learning new things. Every day, Cambia's dedicated team of Sales Support Specialists live our mission to make health care easier and lives better.

As a member of the Sales Support & Operations team, our Sales Support Specialists provide internal entry level support for new and retention Sales staff, as well as administrative and technical information, education, and assistance to potential customers - all in service of making our members' health journeys easier.

Qualifications:

• Sales Support Specialist I: High School diploma or GED and 1 year of experience in customer service or equivalent combination of education and work experience.
• Sales Support Specialist II: High School diploma or GED and 2 years of experience in customer service or equivalent combination of education and work experience.
• Sales Support Specialist III: Associate's Degree and 3-5 years of experience in customer service or equivalent combination of education and work experience.

Skills and Attributes:

• Demonstrated ability to use MS Office products and other corporate software as required.
• Strong oral, written and interpersonal skills including courteous telephone etiquette.
• Ability to interpret policies and procedures and communicate effectively.
• Demonstrates excellent customer service skills (empathizes with customers, asks effective questions, seeks to satisfy).
• Demonstrated ability to set priorities and strong attention to detail in a rapidly changing environment.
• Demonstrates the ability to work effectively on teams to accomplish group objectives.

What You Will Do at Cambia:

• Assist in all internal aspects of the new sales and renewal process that do not involve independent, direct solicitation or decisions of quote, new sale or renewal activity.
• Internal and external communication to support the Sales staff. Quickly and accurately assess inquiries in order to understand the customer needs.
• Identify issues promptly and determine corrective steps to resolve.
• Document customer inquiries and actions on the tracking system.
• Review documentation or correspondence for completeness. Acquire missing information following established policies and procedures.
• Data entry of customer information.
• Explain rules of eligibility, and grievance/appeal procedures to internal and external stakeholders.
• Manage emails, appropriate work production queues, calls, and correspondence on a daily basis and prioritize follow-through.
• May generate written correspondence and process document requests.
• Maintain files/records of constantly changing customer information.

Work Environment:

• Work primarily performed in office environment.
• May be required to work overtime and/or work outside of normal work hours.
• Travel may be required, locally or out of state.

The expected hiring range for a Sales Support Specialist I is $17.75 - $24.00/hour depending on skills, experience, education, and training; relevant licensure/certifications; and performance history. The bonus target for this position is 5%. The current full salary range for this role is $17.75 - $31.20/hour. The expected hiring range for a Sales Support Specialist II is $19.00 - $26.40/hour depending on skills, experience, education, and training; relevant licensure/certifications; and performance history.