Sales Specialist I - III

Sales Support Specialist I - III

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system. We are looking for a Sales Support Specialist to provide internal entry level support for new and retention Sales staff, as well as administrative and technical information, education, and assistance to potential customers - all in service of making our members' health journeys easier.

Qualifications:

• Sales Support Specialist I: High School diploma or GED and 1 year of experience in customer service or equivalent combination of education and work experience.
• Sales Support Specialist II: High School diploma or GED and 2 years of experience in customer service or equivalent combination of education and work experience.
• Sales Support Specialist III: Associate's Degree and 3-5 years of experience in customer service or equivalent combination of education and work experience.

Skills and Attributes:

• Demonstrated ability to use MS Office products and other corporate software as required.
• Strong oral, written and interpersonal skills including courteous telephone etiquette.
• Ability to interpret policies and procedures and communicate effectively.
• Demonstrates excellent customer service skills (empathizes with customers, asks effective questions, seeks to satisfy).
• Demonstrated ability to set priorities and strong attention to detail in a rapidly changing environment.
• Demonstrates the ability to work effectively on teams to accomplish group objectives.

What You Will Do at Cambia:

• Assist in all internal aspects of new sales and renewal process that do not involve independent, direct solicitation or decisions of quote, new sale or renewal activity.
• Internal and external communication to support the Sales staff. Quickly and accurately assess inquiries in order to understand the customer needs.
• Identify issues promptly and determine corrective steps to resolve.
• Document customer inquiries and actions on tracking system.
• Review documentation or correspondence for completeness. Acquire missing information following established policies and procedures.
• Data entry of customer information.
• Explain rules of eligibility, and grievance/appeal procedures to internal and external stakeholders.
• Manage emails, appropriate work production ques, calls and correspondence on a daily basis and prioritize follow-through.
• May generate written correspondence and process document requests.
• Maintain files/records of constantly changing customer information.

Work Environment:

• Work primarily performed in office environment.
• May be required to work overtime and/or work outside of normal work hours.
• Travel may be required, locally or out of state.

The expected hiring range for a Sales Support Specialist I is $17.75 - $24.00/hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history. The bonus target for this position is 5%. The current full salary range for this role is $17.75 - $31.20/hour. The expected hiring range for a Sales Support Specialist II is $19.00 - $26.40/hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history.