Sales Operations Coordinator (full - time)

Sales Operations Coordinator (Full-Time)

We are a fast-growing company redefining expectations in the product and gift industry. Our unique, customized products bring client ideas and brands to life in creative and meaningful ways. With a fresh visual identity and exciting growth ahead, we're looking for someone who wants to help shape a more delightful and purpose-driven future. We are currently seeking a positive, self-motivated Sales Operations Coordinator to join our dynamic team. The ideal candidate has excellent communication and customer service skills, proven office administrative experience, and a calm, patient demeanor while handling high volumes of orders and inquiries.

About You

You're eager to grow your career in a fast-paced, collaborative sales office. You thrive in a dynamic environment and work well as part of a team. In this role, you'll work closely with Account Executives to support existing clients and internal operations, playing a key part in the company's continued growth. You bring enthusiasm, reliability, and an aptitude for learning new systems. You have a consistent work ethic, a sharp eye for detail, and a customer-first mindset.

Responsibilities

• Handle order entry and respond to electronic inquiries via chat, email, and phone
• Support Account Executives by following up on customer quotes
• Assist with new account setup and manage customer relationships
• Maintain and organize data in Excel spreadsheets
• Track and manage the status of active orders
• Act as a client-facing liaison and provide high-quality support
• Perform administrative duties including filing, recordkeeping, sample order management, and proofing
• Assist with basic marketing tasks such as mailings, flyer layouts, researching companies and new products
• Learn and navigate order management and accounting systems
• Manage confidential information regarding payments and terms
• Understand shipping methods and assist with shipping logistics

Requirements

• 1-3+ years of experience in a customer-facing or administrative support role
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Proficient in Microsoft Office Suite, especially Excel, Word, and PowerPoint
• Ability to follow instructions and manage time effectively
• A positive, proactive, can-do attitude
• Knowledge of shipping, print, or packaging is a plus but not required—training will be provided

Additional Information

Job Type: Full-time Location: On-site Ability to Commute: Must be able to reliably commute to our office in Whatcom County. Remote work is not available for this role. Equal Opportunity: We are an equal-opportunity employer and are actively seeking a diverse and inclusive team.